FCC Consumer Complaints – 10 September 2017
Introduction
A total of 257 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 10 September 2017, complaint volume fell from 439 complaints the day before. Complaints were reported across 38 states and territories, and California generated the highest number of submissions with 45 complaints. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 257
- States & territories reporting
- 38
- Most common issue
- Unwanted Calls (96)
- Most reported state/territory
- California (45)
Where the complaints came from
Reports recorded on 10 September 2017 show 257 complaints originating from 203 cities across 38 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 17.5% |
| Texas | 16 | 6.2% |
| Kentucky | 12 | 4.7% |
| New York | 12 | 4.7% |
| Ohio | 12 | 4.7% |
| Georgia | 11 | 4.3% |
| Illinois | 11 | 4.3% |
| New Jersey | 10 | 3.9% |
| Oklahoma | 9 | 3.5% |
| Colorado | 7 | 2.7% |
| Other states and territories | 112 | 43.6% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 150 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 150 | 58.4% |
| TV | 54 | 21.0% |
| Internet | 40 | 15.6% |
| Radio | 8 | 3.1% |
| Accessibility | 5 | 1.9% |
Phone complaints
150 complaints were recorded in this category, representing 58.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 96 | 64.0% |
| Billing | 19 | 12.7% |
| Equipment | 10 | 6.7% |
| Availability (including rural call completion) | 7 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 7 | 4.7% |
| Privacy | 6 | 4.0% |
| Number Portability (keeping your number if you change providers) | 3 | 2.0% |
| Junk Faxes | 2 | 1.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
54 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 40.7% |
| Availability | 10 | 18.5% |
| Loud Commercials | 9 | 16.7% |
| Indecency | 7 | 13.0% |
| Equipment | 5 | 9.3% |
| Interference | 1 | 1.9% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
Internet complaints
40 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 30.0% |
| Availability | 9 | 22.5% |
| Speed | 8 | 20.0% |
| Interference | 5 | 12.5% |
| Equipment | 4 | 10.0% |
| Open Internet/Net Neutrality | 2 | 5.0% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.