FCC Consumer Complaints – 24 September 2017
Introduction
On Sunday, 24 September 2017, the Federal Communications Commission recorded 303 consumer complaints relating to telecommunications services, this was lower than the 380 complaints recorded the day before. Reports were received from 42 states and territories, with Florida recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 303
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (96)
- Most reported state/territory
- Florida (42)
Where the complaints came from
Across 225 cities in 42 states and territories, a total of 303 complaints were recorded on 24 September 2017. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 42 | 13.9% |
| California | 40 | 13.2% |
| Texas | 24 | 7.9% |
| New York | 22 | 7.3% |
| Virginia | 14 | 4.6% |
| Georgia | 12 | 4.0% |
| Massachusetts | 11 | 3.6% |
| Ohio | 10 | 3.3% |
| Illinois | 9 | 3.0% |
| Nevada | 9 | 3.0% |
| Other states and territories | 110 | 36.3% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 159 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 159 | 52.5% |
| TV | 85 | 28.1% |
| Internet | 54 | 17.8% |
| Radio | 4 | 1.3% |
| Accessibility | 1 | 0.3% |
Phone complaints
159 complaints were recorded in this category, representing 52.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 96 | 60.4% |
| Billing | 22 | 13.8% |
| Availability (including rural call completion) | 11 | 6.9% |
| Interference (including signal jammers) | 8 | 5.0% |
| Privacy | 8 | 5.0% |
| Number Portability (keeping your number if you change providers) | 6 | 3.8% |
| Equipment | 5 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Interference (including signal jammers) among the most common.
TV complaints
85 complaints were recorded in this category, representing 28.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 34 | 40.0% |
| Billing | 27 | 31.8% |
| Availability | 9 | 10.6% |
| Equipment | 5 | 5.9% |
| Indecency | 5 | 5.9% |
| Privacy | 4 | 4.7% |
| Interference | 1 | 1.2% |
Loud Commercials and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
54 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 27.8% |
| Availability | 13 | 24.1% |
| Speed | 11 | 20.4% |
| Equipment | 5 | 9.3% |
| Interference | 4 | 7.4% |
| Open Internet/Net Neutrality | 3 | 5.6% |
| Privacy | 3 | 5.6% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.