FCC Consumer Complaints – 25 September 2017
Introduction
The Federal Communications Commission recorded 1024 consumer complaints on Monday, 25 September 2017 relating to telecommunications services, this represented an increase from the 303 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 562 complaints.
Key statistics
- Total complaints
- 1024
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (562)
- Most reported state/territory
- California (102)
Where the complaints came from
Reports recorded on 25 September 2017 show 1024 complaints originating from 681 cities across 50 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 10.0% |
| Florida | 91 | 8.9% |
| Texas | 84 | 8.2% |
| New York | 61 | 6.0% |
| North Carolina | 43 | 4.2% |
| Illinois | 40 | 3.9% |
| Ohio | 39 | 3.8% |
| Georgia | 36 | 3.5% |
| Pennsylvania | 35 | 3.4% |
| New Jersey | 34 | 3.3% |
| Other states and territories | 457 | 44.6% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 769 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 769 | 75.1% |
| TV | 131 | 12.8% |
| Internet | 109 | 10.6% |
| Radio | 13 | 1.3% |
| Emergency | 2 | 0.2% |
Phone complaints
769 complaints were recorded in this category, representing 75.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 562 | 73.1% |
| Billing | 63 | 8.2% |
| Availability (including rural call completion) | 35 | 4.6% |
| Equipment | 27 | 3.5% |
| Privacy | 26 | 3.4% |
| Junk Faxes | 25 | 3.3% |
| Number Portability (keeping your number if you change providers) | 16 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.0% |
| Interference (including signal jammers) | 3 | 0.4% |
| Rural Call Completion | 3 | 0.4% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
131 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 45.8% |
| Availability | 33 | 25.2% |
| Loud Commercials | 18 | 13.7% |
| Indecency | 9 | 6.9% |
| Equipment | 6 | 4.6% |
| Interference | 3 | 2.3% |
| Open Internet/Net Neutrality | 1 | 0.8% |
| Privacy | 1 | 0.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
109 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 39.4% |
| Availability | 35 | 32.1% |
| Speed | 16 | 14.7% |
| Equipment | 8 | 7.3% |
| Open Internet/Net Neutrality | 5 | 4.6% |
| Privacy | 2 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.