FCC Consumer Complaints – 26 September 2017
Introduction
On 26 September 2017, 1065 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1024 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 581 complaints recorded.
Key statistics
- Total complaints
- 1065
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (581)
- Most reported state/territory
- California (145)
Where the complaints came from
On 26 September 2017, the 1065 complaints recorded by the Federal Communications Commission were reported from 761 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 13.6% |
| Florida | 84 | 7.9% |
| Texas | 72 | 6.8% |
| New York | 64 | 6.0% |
| Ohio | 42 | 3.9% |
| Virginia | 41 | 3.8% |
| Pennsylvania | 37 | 3.5% |
| Maryland | 36 | 3.4% |
| Georgia | 33 | 3.1% |
| Illinois | 31 | 2.9% |
| Other states and territories | 477 | 44.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 809 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 809 | 76.0% |
| TV | 123 | 11.5% |
| Internet | 111 | 10.4% |
| Radio | 18 | 1.7% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
809 complaints were recorded in this category, representing 76.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 581 | 71.8% |
| Billing | 89 | 11.0% |
| Availability (including rural call completion) | 28 | 3.5% |
| Junk Faxes | 28 | 3.5% |
| Number Portability (keeping your number if you change providers) | 24 | 3.0% |
| Equipment | 22 | 2.7% |
| Privacy | 22 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Interference (including signal jammers) | 7 | 0.9% |
| Open Internet/Net Neutrality | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Junk Faxes.
TV complaints
123 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 42.3% |
| Availability | 30 | 24.4% |
| Equipment | 13 | 10.6% |
| Loud Commercials | 13 | 10.6% |
| Indecency | 8 | 6.5% |
| Interference | 5 | 4.1% |
| Privacy | 2 | 1.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
111 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 30.6% |
| Availability | 28 | 25.2% |
| Speed | 15 | 13.5% |
| Interference | 11 | 9.9% |
| Equipment | 8 | 7.2% |
| Open Internet/Net Neutrality | 8 | 7.2% |
| Privacy | 7 | 6.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.