FCC Consumer Complaints – 7 October 2017
Introduction
The Federal Communications Commission recorded 357 consumer complaints on Saturday, 7 October 2017 relating to telecommunications services, this was lower than the 1064 complaints recorded the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 199 complaints.
Key statistics
- Total complaints
- 357
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (199)
- Most reported state/territory
- California (47)
Where the complaints came from
Across 299 cities in 46 states and territories, a total of 357 complaints were recorded on 7 October 2017. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 13.2% |
| Florida | 29 | 8.1% |
| New York | 25 | 7.0% |
| Texas | 22 | 6.2% |
| Pennsylvania | 20 | 5.6% |
| Ohio | 19 | 5.3% |
| North Carolina | 16 | 4.5% |
| Colorado | 14 | 3.9% |
| Illinois | 12 | 3.4% |
| New Jersey | 11 | 3.1% |
| Other states and territories | 142 | 39.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 256 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 256 | 71.7% |
| TV | 56 | 15.7% |
| Internet | 38 | 10.6% |
| Radio | 5 | 1.4% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
256 complaints were recorded in this category, representing 71.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 199 | 77.7% |
| Billing | 20 | 7.8% |
| Availability (including rural call completion) | 13 | 5.1% |
| Equipment | 10 | 3.9% |
| Privacy | 7 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.0% |
| Interference (including signal jammers) | 1 | 0.4% |
| Number Portability (keeping your number if you change providers) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
56 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 30.4% |
| Availability | 12 | 21.4% |
| Indecency | 10 | 17.9% |
| Equipment | 7 | 12.5% |
| Interference | 4 | 7.1% |
| Loud Commercials | 4 | 7.1% |
| Privacy | 2 | 3.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
Internet complaints
38 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 34.2% |
| Speed | 8 | 21.1% |
| Availability | 7 | 18.4% |
| Equipment | 4 | 10.5% |
| Interference | 2 | 5.3% |
| Open Internet/Net Neutrality | 2 | 5.3% |
| Privacy | 2 | 5.3% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.