FCC Consumer Complaints – 8 October 2017
Introduction
The Federal Communications Commission recorded 301 consumer complaints on Sunday, 8 October 2017 relating to telecommunications services, this was lower than the 357 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 301
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (107)
- Most reported state/territory
- California (40)
Where the complaints came from
A total of 301 complaints were recorded on 8 October 2017, with reports originating from 223 cities in 48 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 13.3% |
| Texas | 27 | 9.0% |
| Florida | 20 | 6.6% |
| Kentucky | 16 | 5.3% |
| Arizona | 14 | 4.7% |
| Pennsylvania | 14 | 4.7% |
| New York | 12 | 4.0% |
| Ohio | 10 | 3.3% |
| Georgia | 9 | 3.0% |
| Washington | 9 | 3.0% |
| Other states and territories | 130 | 43.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 169 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 169 | 56.1% |
| TV | 68 | 22.6% |
| Internet | 51 | 16.9% |
| Radio | 9 | 3.0% |
| Emergency | 2 | 0.7% |
| Request for Dispute Assistance | 2 | 0.7% |
Phone complaints
169 complaints were recorded in this category, representing 56.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 107 | 63.3% |
| Billing | 22 | 13.0% |
| Availability (including rural call completion) | 13 | 7.7% |
| Equipment | 9 | 5.3% |
| Interference (including signal jammers) | 6 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.8% |
| Junk Faxes | 3 | 1.8% |
| Number Portability (keeping your number if you change providers) | 3 | 1.8% |
| Privacy | 3 | 1.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
68 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 47.1% |
| Availability | 13 | 19.1% |
| Loud Commercials | 10 | 14.7% |
| Equipment | 6 | 8.8% |
| Indecency | 5 | 7.4% |
| Privacy | 2 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
51 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 41.2% |
| Speed | 13 | 25.5% |
| Availability | 6 | 11.8% |
| Interference | 4 | 7.8% |
| Equipment | 3 | 5.9% |
| Privacy | 3 | 5.9% |
| Open Internet/Net Neutrality | 1 | 2.0% |
Billing and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.