FCC Consumer Complaints – 9 October 2017
Introduction
On 9 October 2017, 906 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 301 complaints the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 578 complaints recorded.
Key statistics
- Total complaints
- 906
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (578)
- Most reported state/territory
- California (104)
Where the complaints came from
A total of 906 complaints were recorded on 9 October 2017, with reports originating from 643 cities in 47 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 11.5% |
| Florida | 69 | 7.6% |
| Texas | 56 | 6.2% |
| Ohio | 52 | 5.7% |
| New York | 49 | 5.4% |
| Pennsylvania | 43 | 4.7% |
| Virginia | 40 | 4.4% |
| Georgia | 32 | 3.5% |
| North Carolina | 30 | 3.3% |
| Colorado | 29 | 3.2% |
| Other states and territories | 402 | 44.4% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. The largest number of complaints fell within Phone, which accounted for 704 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 704 | 77.7% |
| TV | 109 | 12.0% |
| Internet | 72 | 7.9% |
| Radio | 21 | 2.3% |
Phone complaints
704 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 578 | 82.1% |
| Billing | 45 | 6.4% |
| Availability (including rural call completion) | 15 | 2.1% |
| Number Portability (keeping your number if you change providers) | 15 | 2.1% |
| Privacy | 14 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.8% |
| Equipment | 12 | 1.7% |
| Junk Faxes | 7 | 1.0% |
| Interference (including signal jammers) | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
TV complaints
109 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 41.3% |
| Availability | 22 | 20.2% |
| Loud Commercials | 18 | 16.5% |
| Equipment | 11 | 10.1% |
| Indecency | 10 | 9.2% |
| Privacy | 2 | 1.8% |
| Interference | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
72 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 33.3% |
| Speed | 17 | 23.6% |
| Availability | 15 | 20.8% |
| Interference | 5 | 6.9% |
| Open Internet/Net Neutrality | 5 | 6.9% |
| Equipment | 4 | 5.6% |
| Privacy | 2 | 2.8% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
Unwanted calls
578 complaints relating to unwanted calls were recorded on this date, accounting for 63.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (610) 347-9744 | 6 | 1.0% |
| (425) 553-2176 | 5 | 0.9% |
| (718) 568-2230 | 4 | 0.7% |
| (407) 393-8271 | 3 | 0.5% |
| (410) 223-8071 | 3 | 0.5% |
| (512) 861-4733 | 3 | 0.5% |
| (215) 383-3671 | 2 | 0.3% |
| (312) 888-7383 | 2 | 0.3% |
| (407) 965-6508 | 2 | 0.3% |
| (417) 720-4730 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (610) 347-9744 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.