FCC Consumer Complaints – 9 November 2017
Introduction
A total of 1093 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 9 November 2017, this represented a decline from the 1184 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 734 complaints.
Key statistics
- Total complaints
- 1093
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (734)
- Most reported state/territory
- California (115)
Where the complaints came from
A total of 1093 complaints were recorded on 9 November 2017, with reports originating from 749 cities in 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 10.5% |
| Florida | 77 | 7.0% |
| Texas | 76 | 7.0% |
| New York | 66 | 6.0% |
| Pennsylvania | 49 | 4.5% |
| North Carolina | 43 | 3.9% |
| Maryland | 41 | 3.8% |
| Virginia | 41 | 3.8% |
| Georgia | 40 | 3.7% |
| Ohio | 38 | 3.5% |
| Other states and territories | 504 | 46.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 903 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 903 | 82.6% |
| TV | 91 | 8.3% |
| Internet | 85 | 7.8% |
| Radio | 11 | 1.0% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
903 complaints were recorded in this category, representing 82.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 734 | 81.3% |
| Billing | 68 | 7.5% |
| Availability (including rural call completion) | 29 | 3.2% |
| Equipment | 18 | 2.0% |
| Privacy | 15 | 1.7% |
| Junk Faxes | 13 | 1.4% |
| Number Portability (keeping your number if you change providers) | 12 | 1.3% |
| Interference (including signal jammers) | 6 | 0.7% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
91 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 41.8% |
| Availability | 24 | 26.4% |
| Equipment | 14 | 15.4% |
| Indecency | 5 | 5.5% |
| Loud Commercials | 5 | 5.5% |
| Open Internet/Net Neutrality | 3 | 3.3% |
| Interference | 2 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
85 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 36.5% |
| Availability | 22 | 25.9% |
| Equipment | 12 | 14.1% |
| Speed | 10 | 11.8% |
| Interference | 5 | 5.9% |
| Open Internet/Net Neutrality | 4 | 4.7% |
| Privacy | 1 | 1.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
734 complaints relating to unwanted calls were recorded on this date, accounting for 67.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 210-6764 | 6 | 0.8% |
| (575) 404-7095 | 3 | 0.4% |
| (949) 647-4424 | 3 | 0.4% |
| (614) 344-6585 | 2 | 0.3% |
| (750) 987-5643 | 2 | 0.3% |
| (802) 232-3648 | 2 | 0.3% |
| (817) 221-8833 | 2 | 0.3% |
| (833) 282-1321 | 2 | 0.3% |
| (843) 242-3081 | 2 | 0.3% |
| (855) 210-7047 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 210-6764 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.