FCC Consumer Complaints – 10 November 2017
Introduction
A total of 911 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 10 November 2017, this represented a decline from the 1093 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 618 complaints recorded.
Key statistics
- Total complaints
- 911
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (618)
- Most reported state/territory
- California (114)
Where the complaints came from
On 10 November 2017, the 911 complaints recorded by the Federal Communications Commission were reported from 622 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 12.5% |
| Florida | 72 | 7.9% |
| Texas | 72 | 7.9% |
| North Carolina | 42 | 4.6% |
| New York | 42 | 4.6% |
| Pennsylvania | 39 | 4.3% |
| New Jersey | 35 | 3.8% |
| Virginia | 31 | 3.4% |
| Ohio | 30 | 3.3% |
| Illinois | 25 | 2.7% |
| Other states and territories | 409 | 44.9% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 749 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 749 | 82.2% |
| TV | 77 | 8.5% |
| Internet | 74 | 8.1% |
| Radio | 10 | 1.1% |
| Accessibility | 1 | 0.1% |
Phone complaints
749 complaints were recorded in this category, representing 82.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 618 | 82.5% |
| Billing | 58 | 7.7% |
| Equipment | 25 | 3.3% |
| Availability (including rural call completion) | 16 | 2.1% |
| Number Portability (keeping your number if you change providers) | 11 | 1.5% |
| Privacy | 10 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Junk Faxes | 4 | 0.5% |
| Interference (including signal jammers) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
77 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 40.3% |
| Availability | 16 | 20.8% |
| Indecency | 9 | 11.7% |
| Loud Commercials | 9 | 11.7% |
| Equipment | 7 | 9.1% |
| Interference | 4 | 5.2% |
| Open Internet/Net Neutrality | 1 | 1.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
74 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 31.1% |
| Availability | 18 | 24.3% |
| Speed | 17 | 23.0% |
| Equipment | 6 | 8.1% |
| Privacy | 6 | 8.1% |
| Interference | 4 | 5.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.