FCC Consumer Complaints – 25 November 2017
Introduction
On 25 November 2017, 319 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 363 complaints recorded the previous day. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 153 complaints.
Key statistics
- Total complaints
- 319
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (153)
- Most reported state/territory
- California (36)
Where the complaints came from
The 319 complaints recorded on 25 November 2017 were submitted from 261 cities across 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 11.3% |
| Florida | 32 | 10.0% |
| Michigan | 24 | 7.5% |
| Pennsylvania | 21 | 6.6% |
| Texas | 16 | 5.0% |
| New Jersey | 15 | 4.7% |
| North Carolina | 12 | 3.8% |
| Arizona | 11 | 3.4% |
| Maryland | 11 | 3.4% |
| Georgia | 9 | 2.8% |
| Other states and territories | 132 | 41.4% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 207 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 207 | 64.9% |
| Internet | 67 | 21.0% |
| TV | 35 | 11.0% |
| Radio | 9 | 2.8% |
| Accessibility | 1 | 0.3% |
Phone complaints
207 complaints were recorded in this category, representing 64.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 153 | 73.9% |
| Billing | 23 | 11.1% |
| Availability (including rural call completion) | 8 | 3.9% |
| Equipment | 7 | 3.4% |
| Number Portability (keeping your number if you change providers) | 5 | 2.4% |
| Privacy | 5 | 2.4% |
| Interference (including signal jammers) | 3 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.0% |
| Open Internet/Net Neutrality | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
67 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 17 | 25.4% |
| Speed | 14 | 20.9% |
| Billing | 13 | 19.4% |
| Availability | 11 | 16.4% |
| Interference | 6 | 9.0% |
| Equipment | 5 | 7.5% |
| Privacy | 1 | 1.5% |
A broad mix of issues was reported in this category, with Open Internet/Net Neutrality, Speed and Billing among the most common.
TV complaints
35 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 54.3% |
| Loud Commercials | 7 | 20.0% |
| Availability | 4 | 11.4% |
| Equipment | 2 | 5.7% |
| Indecency | 2 | 5.7% |
| Interference | 1 | 2.9% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.