FCC Consumer Complaints – 26 November 2017
Introduction
On 26 November 2017, 287 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 319 complaints the previous day. Reports were received from 46 states and territories, with Florida recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 118 complaints.
Key statistics
- Total complaints
- 287
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (118)
- Most reported state/territory
- Florida (24)
Where the complaints came from
On 26 November 2017, the 287 complaints recorded by the Federal Communications Commission were reported from 217 cities across 46 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 24 | 8.4% |
| California | 23 | 8.0% |
| Iowa | 23 | 8.0% |
| New York | 18 | 6.3% |
| Texas | 15 | 5.2% |
| Illinois | 14 | 4.9% |
| Kentucky | 14 | 4.9% |
| Ohio | 12 | 4.2% |
| Pennsylvania | 11 | 3.8% |
| Georgia | 10 | 3.5% |
| Other states and territories | 123 | 42.9% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 169 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 169 | 58.9% |
| Internet | 54 | 18.8% |
| TV | 50 | 17.4% |
| Radio | 12 | 4.2% |
| Emergency | 2 | 0.7% |
Phone complaints
169 complaints were recorded in this category, representing 58.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 118 | 69.8% |
| Billing | 25 | 14.8% |
| Availability (including rural call completion) | 6 | 3.6% |
| Equipment | 5 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.4% |
| Number Portability (keeping your number if you change providers) | 4 | 2.4% |
| Privacy | 3 | 1.8% |
| Interference (including signal jammers) | 2 | 1.2% |
| Junk Faxes | 2 | 1.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
54 complaints were recorded in this category, representing 18.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 25.9% |
| Open Internet/Net Neutrality | 14 | 25.9% |
| Speed | 10 | 18.5% |
| Availability | 9 | 16.7% |
| Interference | 4 | 7.4% |
| Equipment | 2 | 3.7% |
| Privacy | 1 | 1.9% |
Complaints in this category covered a range of issues, including Billing, Open Internet/Net Neutrality and Speed.
TV complaints
50 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 34.0% |
| Loud Commercials | 9 | 18.0% |
| Indecency | 8 | 16.0% |
| Availability | 7 | 14.0% |
| Equipment | 4 | 8.0% |
| Interference | 2 | 4.0% |
| Privacy | 2 | 4.0% |
| Open Internet/Net Neutrality | 1 | 2.0% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.