FCC Consumer Complaints – 27 November 2017
Introduction
The Federal Communications Commission recorded 977 consumer complaints on Monday, 27 November 2017 relating to telecommunications services, this was higher than the 287 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 421 complaints.
Key statistics
- Total complaints
- 977
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (421)
- Most reported state/territory
- California (97)
Where the complaints came from
A total of 977 complaints were recorded on 27 November 2017, with reports originating from 611 cities in 51 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 9.9% |
| Florida | 74 | 7.6% |
| New York | 60 | 6.1% |
| Texas | 47 | 4.8% |
| Pennsylvania | 34 | 3.5% |
| Virginia | 30 | 3.1% |
| Georgia | 29 | 3.0% |
| Maryland | 29 | 3.0% |
| New Jersey | 27 | 2.8% |
| Illinois | 26 | 2.7% |
| Other states and territories | 396 | 40.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 587 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 587 | 60.1% |
| Internet | 282 | 28.9% |
| TV | 93 | 9.5% |
| Radio | 12 | 1.2% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
587 complaints were recorded in this category, representing 60.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 421 | 71.7% |
| Billing | 74 | 12.6% |
| Availability (including rural call completion) | 28 | 4.8% |
| Equipment | 17 | 2.9% |
| Number Portability (keeping your number if you change providers) | 14 | 2.4% |
| Interference (including signal jammers) | 11 | 1.9% |
| Junk Faxes | 10 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.9% |
| Privacy | 5 | 0.9% |
| Open Internet/Net Neutrality | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
282 complaints were recorded in this category, representing 28.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 184 | 65.2% |
| Billing | 40 | 14.2% |
| Availability | 22 | 7.8% |
| Speed | 19 | 6.7% |
| Equipment | 8 | 2.8% |
| Interference | 5 | 1.8% |
| Privacy | 4 | 1.4% |
Open Internet/Net Neutrality and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
93 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 55.9% |
| Availability | 13 | 14.0% |
| Equipment | 11 | 11.8% |
| Indecency | 7 | 7.5% |
| Loud Commercials | 5 | 5.4% |
| Privacy | 3 | 3.2% |
| Interference | 2 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.