FCC Consumer Complaints – 28 November 2017
Introduction
The Federal Communications Commission recorded 1095 consumer complaints on Tuesday, 28 November 2017 relating to telecommunications services, this was higher than the 977 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 654 complaints recorded.
Key statistics
- Total complaints
- 1095
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (654)
- Most reported state/territory
- California (132)
Where the complaints came from
The 1095 complaints recorded on 28 November 2017 originated from 759 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 12.1% |
| Florida | 88 | 8.0% |
| Texas | 63 | 5.8% |
| New York | 59 | 5.4% |
| Pennsylvania | 54 | 4.9% |
| Ohio | 49 | 4.5% |
| Illinois | 40 | 3.7% |
| Georgia | 35 | 3.2% |
| New Jersey | 35 | 3.2% |
| Virginia | 35 | 3.2% |
| Other states and territories | 483 | 44.1% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 829 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 829 | 75.7% |
| Internet | 147 | 13.4% |
| TV | 101 | 9.2% |
| Radio | 17 | 1.6% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
829 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 654 | 78.9% |
| Billing | 92 | 11.1% |
| Availability (including rural call completion) | 22 | 2.7% |
| Equipment | 16 | 1.9% |
| Privacy | 14 | 1.7% |
| Number Portability (keeping your number if you change providers) | 11 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.1% |
| Junk Faxes | 9 | 1.1% |
| Interference (including signal jammers) | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
147 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 55 | 37.4% |
| Billing | 33 | 22.4% |
| Availability | 20 | 13.6% |
| Speed | 13 | 8.8% |
| Interference | 11 | 7.5% |
| Equipment | 8 | 5.4% |
| Privacy | 7 | 4.8% |
The remaining complaints in this category were spread across several issues, including Open Internet/Net Neutrality, Billing and Availability.
TV complaints
101 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 54.5% |
| Availability | 22 | 21.8% |
| Equipment | 8 | 7.9% |
| Loud Commercials | 7 | 6.9% |
| Indecency | 5 | 5.0% |
| Interference | 2 | 2.0% |
| Privacy | 2 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 654 complaints relating to unwanted calls were recorded on this date, representing 59.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 303-5660 | 5 | 0.8% |
| (855) 210-8867 | 4 | 0.6% |
| (516) 203-7003 | 3 | 0.5% |
| (816) 984-0259 | 3 | 0.5% |
| (818) 309-1017 | 3 | 0.5% |
| (855) 903-2108 | 3 | 0.5% |
| (214) 883-1249 | 2 | 0.3% |
| (316) 413-8119 | 2 | 0.3% |
| (504) 358-3025 | 2 | 0.3% |
| (509) 203-4351 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 303-5660 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.