FCC Consumer Complaints – 29 November 2017
Introduction
The Federal Communications Commission recorded 1067 consumer complaints on 29 November 2017 relating to telecommunications services, this represented a decline from the 1095 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 676 complaints.
Key statistics
- Total complaints
- 1067
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (676)
- Most reported state/territory
- California (131)
Where the complaints came from
Reports recorded on 29 November 2017 show 1067 complaints originating from 688 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 12.3% |
| Texas | 90 | 8.4% |
| Florida | 79 | 7.4% |
| New York | 58 | 5.4% |
| Pennsylvania | 50 | 4.7% |
| Ohio | 46 | 4.3% |
| Illinois | 38 | 3.6% |
| Georgia | 36 | 3.4% |
| New Jersey | 33 | 3.1% |
| Virginia | 33 | 3.1% |
| Other states and territories | 464 | 43.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 854 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 854 | 80.0% |
| Internet | 118 | 11.1% |
| TV | 76 | 7.1% |
| Radio | 14 | 1.3% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
854 complaints were recorded in this category, representing 80.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 676 | 79.2% |
| Billing | 74 | 8.7% |
| Availability (including rural call completion) | 28 | 3.3% |
| Equipment | 18 | 2.1% |
| Number Portability (keeping your number if you change providers) | 16 | 1.9% |
| Privacy | 14 | 1.6% |
| Junk Faxes | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
| Interference (including signal jammers) | 2 | 0.2% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
118 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 31.4% |
| Open Internet/Net Neutrality | 35 | 29.7% |
| Availability | 20 | 16.9% |
| Speed | 12 | 10.2% |
| Equipment | 7 | 5.9% |
| Privacy | 5 | 4.2% |
| Interference | 2 | 1.7% |
Billing and Open Internet/Net Neutrality accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
76 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 57.9% |
| Availability | 16 | 21.1% |
| Loud Commercials | 6 | 7.9% |
| Equipment | 5 | 6.6% |
| Indecency | 3 | 3.9% |
| Interference | 2 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 676 complaints relating to unwanted calls were recorded on this date, representing 63.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (301) 371-1875 | 9 | 1.3% |
| (725) 223-1082 | 4 | 0.6% |
| (206) 278-2162 | 3 | 0.4% |
| (425) 372-5310 | 3 | 0.4% |
| (443) 419-9861 | 3 | 0.4% |
| (502) 890-2039 | 3 | 0.4% |
| (513) 457-6519 | 3 | 0.4% |
| (516) 203-7003 | 3 | 0.4% |
| (855) 328-8602 | 3 | 0.4% |
| (212) 226-3126 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (301) 371-1875 | 7 | 1.0% |
| (206) 278-2162 | 3 | 0.4% |
| (425) 372-5310 | 3 | 0.4% |
| (502) 890-2039 | 3 | 0.4% |
| (516) 203-7003 | 3 | 0.4% |
| (725) 223-1082 | 3 | 0.4% |
| (201) 834-0887 | 2 | 0.3% |
| (401) 216-1791 | 2 | 0.3% |
| (408) 752-5280 | 2 | 0.3% |
| (442) 227-9763 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (301) 371-1875 stood out as the most frequently reported business contact number.
- (301) 371-1875 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.