FCC Consumer Complaints – 30 November 2017
Introduction
The Federal Communications Commission recorded 1055 consumer complaints on 30 November 2017 relating to telecommunications services, this represented a decline from the 1067 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 687 complaints.
Key statistics
- Total complaints
- 1055
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (687)
- Most reported state/territory
- California (124)
Where the complaints came from
Reports recorded on 30 November 2017 show 1055 complaints originating from 713 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 11.8% |
| Florida | 81 | 7.7% |
| Texas | 76 | 7.2% |
| Ohio | 50 | 4.7% |
| Pennsylvania | 48 | 4.5% |
| New Jersey | 47 | 4.5% |
| New York | 47 | 4.5% |
| Michigan | 46 | 4.4% |
| Illinois | 39 | 3.7% |
| Washington | 36 | 3.4% |
| Other states and territories | 458 | 43.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 843 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 843 | 79.9% |
| Internet | 116 | 11.0% |
| TV | 85 | 8.1% |
| Radio | 6 | 0.6% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
843 complaints were recorded in this category, representing 79.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 687 | 81.5% |
| Billing | 69 | 8.2% |
| Availability (including rural call completion) | 22 | 2.6% |
| Equipment | 17 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.4% |
| Number Portability (keeping your number if you change providers) | 12 | 1.4% |
| Junk Faxes | 9 | 1.1% |
| Privacy | 9 | 1.1% |
| Interference (including signal jammers) | 5 | 0.6% |
| Open Internet/Net Neutrality | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
116 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 37.1% |
| Availability | 21 | 18.1% |
| Open Internet/Net Neutrality | 20 | 17.2% |
| Equipment | 9 | 7.8% |
| Privacy | 9 | 7.8% |
| Speed | 9 | 7.8% |
| Interference | 5 | 4.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Open Internet/Net Neutrality.
TV complaints
85 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 51.8% |
| Availability | 13 | 15.3% |
| Indecency | 9 | 10.6% |
| Equipment | 8 | 9.4% |
| Loud Commercials | 5 | 5.9% |
| Interference | 4 | 4.7% |
| Privacy | 2 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 687 complaints relating to unwanted calls on this date, representing 65.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (516) 203-7003 | 8 | 1.2% |
| (239) 244-8144 | 4 | 0.6% |
| (475) 221-7100 | 4 | 0.6% |
| (201) 885-4372 | 3 | 0.4% |
| (337) 423-7158 | 3 | 0.4% |
| (855) 303-5749 | 3 | 0.4% |
| (859) 577-1810 | 3 | 0.4% |
| (870) 759-3634 | 3 | 0.4% |
| (877) 826-9760 | 3 | 0.4% |
| (209) 759-2510 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (516) 203-7003 | 7 | 1.0% |
| (337) 423-7158 | 4 | 0.6% |
| (555) 555-5555 | 4 | 0.6% |
| (855) 303-5660 | 4 | 0.6% |
| (201) 885-4372 | 3 | 0.4% |
| (770) 693-4379 | 3 | 0.4% |
| (208) 268-1769 | 2 | 0.3% |
| (216) 716-1049 | 2 | 0.3% |
| (321) 270-9946 | 2 | 0.3% |
| (425) 333-3452 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (516) 203-7003 was reported slightly more often than other business contact numbers.
- (516) 203-7003 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.