FCC Consumer Complaints – 9 December 2017
Introduction
On Saturday, 9 December 2017, the Federal Communications Commission recorded 497 consumer complaints relating to telecommunications services, complaint volume fell from 889 complaints the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 277 complaints.
Key statistics
- Total complaints
- 497
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (277)
- Most reported state/territory
- California (67)
Where the complaints came from
Reports recorded on 9 December 2017 show 497 complaints originating from 386 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 13.5% |
| Florida | 34 | 6.8% |
| Texas | 27 | 5.4% |
| Illinois | 26 | 5.2% |
| New York | 24 | 4.8% |
| Virginia | 20 | 4.0% |
| Wisconsin | 20 | 4.0% |
| Massachusetts | 17 | 3.4% |
| Michigan | 15 | 3.0% |
| North Carolina | 14 | 2.8% |
| Other states and territories | 233 | 46.9% |
What the complaints were about
The complaints recorded on this date were spread across 4 complaint categories. Phone accounted for the largest share, with 353 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 353 | 71.0% |
| Internet | 83 | 16.7% |
| TV | 52 | 10.5% |
| Radio | 9 | 1.8% |
Phone complaints
353 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 277 | 78.5% |
| Billing | 37 | 10.5% |
| Equipment | 12 | 3.4% |
| Number Portability (keeping your number if you change providers) | 10 | 2.8% |
| Privacy | 5 | 1.4% |
| Interference (including signal jammers) | 3 | 0.8% |
| Junk Faxes | 3 | 0.8% |
| Availability (including rural call completion) | 2 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
| Open Internet/Net Neutrality | 2 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
83 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 30.1% |
| Speed | 20 | 24.1% |
| Open Internet/Net Neutrality | 19 | 22.9% |
| Availability | 8 | 9.6% |
| Interference | 5 | 6.0% |
| Equipment | 4 | 4.8% |
| Privacy | 2 | 2.4% |
Complaints in this category covered a range of issues, including Billing, Speed and Open Internet/Net Neutrality.
TV complaints
52 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 65.4% |
| Loud Commercials | 5 | 9.6% |
| Availability | 4 | 7.7% |
| Equipment | 4 | 7.7% |
| Indecency | 2 | 3.8% |
| Interference | 2 | 3.8% |
| Privacy | 1 | 1.9% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.