FCC Consumer Complaints – 10 December 2017
Introduction
The Federal Communications Commission recorded 268 consumer complaints on Sunday, 10 December 2017 relating to telecommunications services, complaint volume fell from 497 complaints the day before. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 268
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (66)
- Most reported state/territory
- California (31)
Where the complaints came from
The 268 complaints recorded on 10 December 2017 originated from 222 cities across 41 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 31 | 11.6% |
| New York | 20 | 7.5% |
| Florida | 19 | 7.1% |
| Illinois | 19 | 7.1% |
| Georgia | 18 | 6.7% |
| Texas | 18 | 6.7% |
| New Jersey | 11 | 4.1% |
| Pennsylvania | 11 | 4.1% |
| Washington | 10 | 3.7% |
| Alabama | 8 | 3.0% |
| Other states and territories | 103 | 38.4% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 129 reports. This was followed by Internet, which accounted for 77 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 129 | 48.1% |
| Internet | 77 | 28.7% |
| TV | 44 | 16.4% |
| Radio | 18 | 6.7% |
Phone complaints
129 complaints were recorded in this category, representing 48.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 66 | 51.2% |
| Billing | 27 | 20.9% |
| Equipment | 13 | 10.1% |
| Availability (including rural call completion) | 9 | 7.0% |
| Number Portability (keeping your number if you change providers) | 5 | 3.9% |
| Privacy | 4 | 3.1% |
| Interference (including signal jammers) | 2 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.8% |
| Junk Faxes | 1 | 0.8% |
| Open Internet/Net Neutrality | 1 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
77 complaints were recorded in this category, representing 28.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 30 | 39.0% |
| Availability | 16 | 20.8% |
| Billing | 12 | 15.6% |
| Speed | 9 | 11.7% |
| Privacy | 4 | 5.2% |
| Equipment | 3 | 3.9% |
| Interference | 3 | 3.9% |
A broad mix of issues was reported in this category, with Open Internet/Net Neutrality, Availability and Billing among the most common.
TV complaints
44 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 43.2% |
| Availability | 8 | 18.2% |
| Equipment | 7 | 15.9% |
| Loud Commercials | 5 | 11.4% |
| Interference | 3 | 6.8% |
| Indecency | 1 | 2.3% |
| Open Internet/Net Neutrality | 1 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.