FCC Consumer Complaints – 11 December 2017
Introduction
The Federal Communications Commission recorded 986 consumer complaints on Monday, 11 December 2017 relating to telecommunications services, complaint volume increased from 268 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 529 complaints.
Key statistics
- Total complaints
- 986
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (529)
- Most reported state/territory
- California (110)
Where the complaints came from
The 986 complaints recorded on 11 December 2017 were submitted from 686 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 11.2% |
| Florida | 70 | 7.1% |
| New York | 57 | 5.8% |
| Texas | 56 | 5.7% |
| Virginia | 40 | 4.1% |
| Georgia | 39 | 4.0% |
| Ohio | 37 | 3.8% |
| Pennsylvania | 35 | 3.5% |
| Illinois | 29 | 2.9% |
| North Carolina | 29 | 2.9% |
| Other states and territories | 480 | 48.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 82 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 718 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 718 | 72.8% |
| Internet | 138 | 14.0% |
| TV | 113 | 11.5% |
| Radio | 14 | 1.4% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
718 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 529 | 73.7% |
| Billing | 82 | 11.4% |
| Availability (including rural call completion) | 28 | 3.9% |
| Equipment | 21 | 2.9% |
| Junk Faxes | 19 | 2.6% |
| Number Portability (keeping your number if you change providers) | 15 | 2.1% |
| Privacy | 11 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
| Interference (including signal jammers) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
138 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 44 | 31.9% |
| Billing | 36 | 26.1% |
| Speed | 26 | 18.8% |
| Availability | 15 | 10.9% |
| Interference | 7 | 5.1% |
| Equipment | 6 | 4.3% |
| Privacy | 4 | 2.9% |
A broad mix of issues was reported in this category, with Open Internet/Net Neutrality, Billing and Speed among the most common.
TV complaints
113 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 42.5% |
| Availability | 22 | 19.5% |
| Loud Commercials | 15 | 13.3% |
| Indecency | 14 | 12.4% |
| Equipment | 9 | 8.0% |
| Interference | 5 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.