FCC Consumer Complaints – 23 December 2017
Introduction
A total of 268 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 23 December 2017, complaint volume fell from 767 complaints the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 268
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (119)
- Most reported state/territory
- California (32)
Where the complaints came from
Across 230 cities in 45 states and territories, a total of 268 complaints were recorded on 23 December 2017. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 32 | 11.9% |
| Florida | 19 | 7.1% |
| North Carolina | 14 | 5.2% |
| New York | 13 | 4.9% |
| Texas | 12 | 4.5% |
| Illinois | 11 | 4.1% |
| Ohio | 11 | 4.1% |
| Virginia | 11 | 4.1% |
| Colorado | 10 | 3.7% |
| Washington | 10 | 3.7% |
| Other states and territories | 125 | 46.6% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 167 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 167 | 62.3% |
| Internet | 49 | 18.3% |
| TV | 46 | 17.2% |
| Radio | 4 | 1.5% |
| Emergency | 2 | 0.7% |
Phone complaints
167 complaints were recorded in this category, representing 62.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 119 | 71.3% |
| Billing | 26 | 15.6% |
| Equipment | 7 | 4.2% |
| Availability (including rural call completion) | 5 | 3.0% |
| Privacy | 4 | 2.4% |
| Interference (including signal jammers) | 2 | 1.2% |
| Number Portability (keeping your number if you change providers) | 2 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
| Junk Faxes | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
49 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 12 | 24.5% |
| Billing | 11 | 22.4% |
| Availability | 9 | 18.4% |
| Equipment | 6 | 12.2% |
| Open Internet/Net Neutrality | 6 | 12.2% |
| Interference | 3 | 6.1% |
| Privacy | 2 | 4.1% |
The remaining complaints in this category were spread across several issues, including Speed, Billing and Availability.
TV complaints
46 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 50.0% |
| Availability | 8 | 17.4% |
| Loud Commercials | 6 | 13.0% |
| Indecency | 4 | 8.7% |
| Equipment | 3 | 6.5% |
| Open Internet/Net Neutrality | 1 | 2.2% |
| Privacy | 1 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.