FCC Consumer Complaints – 24 December 2017
Introduction
On Sunday, 24 December 2017, 166 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 268 complaints the previous day. Complaints were reported across 42 states and territories, with Ohio slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 166
- States & territories reporting
- 42
- Most common issue
- Billing (43)
- Most reported state/territory
- Ohio (17)
Where the complaints came from
A total of 166 complaints were recorded on 24 December 2017, with reports originating from 138 cities in 42 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Ohio | 17 | 10.2% |
| Florida | 15 | 9.0% |
| California | 12 | 7.2% |
| New York | 12 | 7.2% |
| Arizona | 10 | 6.0% |
| Oregon | 9 | 5.4% |
| Virginia | 9 | 5.4% |
| Texas | 7 | 4.2% |
| Georgia | 5 | 3.0% |
| Indiana | 5 | 3.0% |
| Other states and territories | 65 | 39.2% |
Location highlight
Complaints in Florida were reported across 15 cities, the widest spread observed on this date.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 87 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 87 | 52.4% |
| Internet | 37 | 22.3% |
| TV | 36 | 21.7% |
| Radio | 5 | 3.0% |
| Accessibility | 1 | 0.6% |
Phone complaints
87 complaints were recorded in this category, representing 52.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 38 | 43.7% |
| Billing | 17 | 19.5% |
| Availability (including rural call completion) | 9 | 10.3% |
| Equipment | 7 | 8.0% |
| Number Portability (keeping your number if you change providers) | 6 | 6.9% |
| Privacy | 4 | 4.6% |
| Interference (including signal jammers) | 3 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 2.3% |
| Slamming (change of your carrier without permission) | 1 | 1.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
37 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 11 | 29.7% |
| Billing | 10 | 27.0% |
| Availability | 7 | 18.9% |
| Privacy | 4 | 10.8% |
| Interference | 3 | 8.1% |
| Equipment | 1 | 2.7% |
| Open Internet/Net Neutrality | 1 | 2.7% |
The remaining complaints in this category were spread across several issues, including Speed, Billing and Availability.
TV complaints
36 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 44.4% |
| Loud Commercials | 8 | 22.2% |
| Availability | 7 | 19.4% |
| Indecency | 3 | 8.3% |
| Equipment | 2 | 5.6% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.