FCC Consumer Complaints – 25 December 2017
Introduction
A total of 91 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 25 December 2017, complaint volume fell from 166 complaints the day before. The complaints came from 31 states and territories, with Texas reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 91
- States & territories reporting
- 31
- Most common issue
- Billing (18)
- Most reported state/territory
- Texas (11)
Where the complaints came from
The 91 complaints recorded on 25 December 2017 were submitted from 81 cities across 31 states and territories. Given the low volume of complaints recorded on this date, further analysis of their geographic distribution is not provided.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 11 | 12.1% |
| California | 10 | 11.0% |
| Florida | 7 | 7.7% |
| New Jersey | 6 | 6.6% |
| Missouri | 5 | 5.5% |
| Washington | 5 | 5.5% |
| Arizona | 4 | 4.4% |
| Maryland | 4 | 4.4% |
| Michigan | 4 | 4.4% |
| Georgia | 3 | 3.3% |
| Other states and territories | 32 | 35.2% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 35 reports. This was followed by TV, which accounted for 30 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 35 | 38.5% |
| TV | 30 | 33.0% |
| Internet | 25 | 27.5% |
| Radio | 1 | 1.1% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.