FCC Consumer Complaints – 26 December 2017
Introduction
A total of 572 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 26 December 2017, this was higher than the 91 complaints recorded the previous day. Reports were received from 50 states and territories, with Texas recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 264 complaints.
Key statistics
- Total complaints
- 572
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (264)
- Most reported state/territory
- Texas (53)
Where the complaints came from
A total of 572 complaints were recorded on 26 December 2017, with reports originating from 432 cities in 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 53 | 9.3% |
| California | 50 | 8.7% |
| New York | 47 | 8.2% |
| Florida | 38 | 6.6% |
| Colorado | 28 | 4.9% |
| Illinois | 24 | 4.2% |
| Maryland | 24 | 4.2% |
| Pennsylvania | 22 | 3.8% |
| Virginia | 17 | 3.0% |
| Georgia | 16 | 2.8% |
| Other states and territories | 250 | 43.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 390 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 390 | 68.2% |
| Internet | 96 | 16.8% |
| TV | 75 | 13.1% |
| Radio | 8 | 1.4% |
| Emergency | 2 | 0.3% |
| Accessibility | 1 | 0.2% |
Phone complaints
390 complaints were recorded in this category, representing 68.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 264 | 67.7% |
| Billing | 54 | 13.8% |
| Equipment | 25 | 6.4% |
| Availability (including rural call completion) | 17 | 4.4% |
| Number Portability (keeping your number if you change providers) | 14 | 3.6% |
| Privacy | 6 | 1.5% |
| Interference (including signal jammers) | 4 | 1.0% |
| Junk Faxes | 3 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
96 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 26.0% |
| Billing | 24 | 25.0% |
| Open Internet/Net Neutrality | 17 | 17.7% |
| Speed | 12 | 12.5% |
| Privacy | 8 | 8.3% |
| Equipment | 7 | 7.3% |
| Interference | 3 | 3.1% |
Complaints in this category covered a range of issues, including Availability, Billing and Open Internet/Net Neutrality.
TV complaints
75 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 40.0% |
| Availability | 18 | 24.0% |
| Loud Commercials | 11 | 14.7% |
| Indecency | 5 | 6.7% |
| Interference | 4 | 5.3% |
| Equipment | 3 | 4.0% |
| Privacy | 3 | 4.0% |
| Open Internet/Net Neutrality | 1 | 1.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.