FCC Consumer Complaints – 27 December 2017
Introduction
The Federal Communications Commission recorded 935 consumer complaints on 27 December 2017 relating to telecommunications services, this represented an increase from the 572 complaints recorded the previous day. The complaints came from 54 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 488 complaints recorded.
Key statistics
- Total complaints
- 935
- States & territories reporting
- 54
- Most common issue
- Unwanted Calls (488)
- Most reported state/territory
- California (113)
Where the complaints came from
Reports recorded on 27 December 2017 show 935 complaints originating from 654 cities across 54 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 12.1% |
| Texas | 66 | 7.1% |
| Florida | 57 | 6.1% |
| New York | 55 | 5.9% |
| Pennsylvania | 46 | 4.9% |
| Ohio | 43 | 4.6% |
| Illinois | 34 | 3.6% |
| Virginia | 30 | 3.2% |
| Colorado | 28 | 3.0% |
| Georgia | 27 | 2.9% |
| Other states and territories | 435 | 46.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 681 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 681 | 72.8% |
| TV | 123 | 13.2% |
| Internet | 119 | 12.7% |
| Radio | 8 | 0.9% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
681 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 488 | 71.7% |
| Billing | 100 | 14.7% |
| Availability (including rural call completion) | 23 | 3.4% |
| Equipment | 17 | 2.5% |
| Number Portability (keeping your number if you change providers) | 13 | 1.9% |
| Privacy | 13 | 1.9% |
| Junk Faxes | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
| Interference (including signal jammers) | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
123 complaints were recorded in this category, representing 13.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 63.4% |
| Availability | 16 | 13.0% |
| Loud Commercials | 12 | 9.8% |
| Indecency | 7 | 5.7% |
| Equipment | 5 | 4.1% |
| Interference | 4 | 3.3% |
| Privacy | 1 | 0.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
119 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 31.9% |
| Availability | 24 | 20.2% |
| Speed | 16 | 13.4% |
| Equipment | 15 | 12.6% |
| Privacy | 10 | 8.4% |
| Interference | 8 | 6.7% |
| Open Internet/Net Neutrality | 8 | 6.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.