FCC Consumer Complaints – 28 December 2017
Introduction
On 28 December 2017, 952 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 935 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 515 complaints.
Key statistics
- Total complaints
- 952
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (515)
- Most reported state/territory
- California (101)
Where the complaints came from
Reports recorded on 28 December 2017 show 952 complaints originating from 659 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 10.6% |
| Florida | 85 | 8.9% |
| Texas | 67 | 7.0% |
| Pennsylvania | 64 | 6.7% |
| New York | 51 | 5.4% |
| Hawaii | 39 | 4.1% |
| Michigan | 33 | 3.5% |
| Ohio | 33 | 3.5% |
| New Jersey | 31 | 3.3% |
| Virginia | 30 | 3.2% |
| Other states and territories | 415 | 43.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 701 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 701 | 73.6% |
| Internet | 118 | 12.4% |
| TV | 115 | 12.1% |
| Radio | 16 | 1.7% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
701 complaints were recorded in this category, representing 73.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 515 | 73.5% |
| Billing | 75 | 10.7% |
| Availability (including rural call completion) | 22 | 3.1% |
| Junk Faxes | 22 | 3.1% |
| Equipment | 21 | 3.0% |
| Privacy | 18 | 2.6% |
| Number Portability (keeping your number if you change providers) | 16 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.1% |
| Interference (including signal jammers) | 3 | 0.4% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Junk Faxes.
Internet complaints
118 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 30.5% |
| Availability | 28 | 23.7% |
| Speed | 24 | 20.3% |
| Equipment | 12 | 10.2% |
| Privacy | 7 | 5.9% |
| Open Internet/Net Neutrality | 6 | 5.1% |
| Interference | 5 | 4.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
115 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 58.3% |
| Loud Commercials | 12 | 10.4% |
| Availability | 10 | 8.7% |
| Equipment | 10 | 8.7% |
| Indecency | 10 | 8.7% |
| Interference | 6 | 5.2% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.