FCC Consumer Complaints – 6 January 2018
Introduction
On 6 January 2018, the Federal Communications Commission recorded 458 consumer complaints relating to telecommunications services, this was lower than the 979 complaints recorded the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 225 complaints.
Key statistics
- Total complaints
- 458
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (225)
- Most reported state/territory
- California (48)
Where the complaints came from
The 458 complaints recorded on 6 January 2018 were submitted from 361 cities across 45 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 10.5% |
| Texas | 33 | 7.2% |
| Florida | 30 | 6.6% |
| New York | 29 | 6.3% |
| Pennsylvania | 24 | 5.2% |
| Kentucky | 21 | 4.6% |
| Michigan | 21 | 4.6% |
| Illinois | 20 | 4.4% |
| Georgia | 18 | 3.9% |
| Colorado | 15 | 3.3% |
| Other states and territories | 199 | 43.4% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 315 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 315 | 68.8% |
| TV | 72 | 15.7% |
| Internet | 67 | 14.6% |
| Radio | 3 | 0.7% |
| Accessibility | 1 | 0.2% |
Phone complaints
315 complaints were recorded in this category, representing 68.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 225 | 71.4% |
| Billing | 33 | 10.5% |
| Equipment | 16 | 5.1% |
| Number Portability (keeping your number if you change providers) | 12 | 3.8% |
| Availability (including rural call completion) | 11 | 3.5% |
| Privacy | 8 | 2.5% |
| Interference (including signal jammers) | 5 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.0% |
| Junk Faxes | 1 | 0.3% |
| Open Internet/Net Neutrality | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
TV complaints
72 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 36.1% |
| Availability | 18 | 25.0% |
| Indecency | 13 | 18.1% |
| Equipment | 7 | 9.7% |
| Loud Commercials | 6 | 8.3% |
| Interference | 2 | 2.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
67 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 26.9% |
| Availability | 13 | 19.4% |
| Speed | 12 | 17.9% |
| Equipment | 9 | 13.4% |
| Privacy | 7 | 10.4% |
| Interference | 5 | 7.5% |
| Open Internet/Net Neutrality | 3 | 4.5% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.