FCC Consumer Complaints – 7 January 2018
Introduction
On Sunday, 7 January 2018, 270 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 458 complaints the previous day. Complaints were reported across 40 states and territories, with Florida slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 270
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (87)
- Most reported state/territory
- Florida (32)
Where the complaints came from
Reports recorded on 7 January 2018 show 270 complaints originating from 227 cities across 40 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 32 | 11.9% |
| California | 28 | 10.4% |
| New York | 28 | 10.4% |
| Texas | 23 | 8.5% |
| Washington | 12 | 4.4% |
| Maryland | 11 | 4.1% |
| North Carolina | 11 | 4.1% |
| Georgia | 10 | 3.7% |
| Ohio | 10 | 3.7% |
| Illinois | 9 | 3.3% |
| Other states and territories | 96 | 35.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 145 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 145 | 53.7% |
| TV | 65 | 24.1% |
| Internet | 52 | 19.3% |
| Radio | 6 | 2.2% |
| Accessibility | 1 | 0.4% |
| Emergency | 1 | 0.4% |
Phone complaints
145 complaints were recorded in this category, representing 53.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 87 | 60.0% |
| Billing | 24 | 16.6% |
| Availability (including rural call completion) | 9 | 6.2% |
| Equipment | 8 | 5.5% |
| Number Portability (keeping your number if you change providers) | 8 | 5.5% |
| Privacy | 3 | 2.1% |
| Interference (including signal jammers) | 2 | 1.4% |
| Junk Faxes | 2 | 1.4% |
| Open Internet/Net Neutrality | 1 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
65 complaints were recorded in this category, representing 24.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 32.3% |
| Loud Commercials | 17 | 26.2% |
| Availability | 11 | 16.9% |
| Equipment | 7 | 10.8% |
| Indecency | 4 | 6.2% |
| Interference | 3 | 4.6% |
| Privacy | 2 | 3.1% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Availability.
Internet complaints
52 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 16 | 30.8% |
| Billing | 13 | 25.0% |
| Equipment | 9 | 17.3% |
| Availability | 7 | 13.5% |
| Interference | 4 | 7.7% |
| Open Internet/Net Neutrality | 2 | 3.8% |
| Privacy | 1 | 1.9% |
The remaining complaints in this category were spread across several issues, including Speed, Billing and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.