FCC Consumer Complaints – 10 February 2018
Introduction
A total of 548 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 10 February 2018, complaint volume fell from 1241 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 292 complaints.
Key statistics
- Total complaints
- 548
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (292)
- Most reported state/territory
- California (64)
Where the complaints came from
On 10 February 2018, the 548 complaints recorded by the Federal Communications Commission were reported from 380 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, a significant concentration was observed in Missouri, where Sullivan accounted for 30 of the 41 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 11.7% |
| Florida | 45 | 8.2% |
| Missouri | 41 | 7.5% |
| New York | 41 | 7.5% |
| Texas | 37 | 6.8% |
| Illinois | 21 | 3.8% |
| Washington | 20 | 3.6% |
| North Carolina | 17 | 3.1% |
| Ohio | 17 | 3.1% |
| Pennsylvania | 17 | 3.1% |
| Other states and territories | 228 | 41.6% |
Location highlights
- A large share of complaints in Missouri originated from Sullivan, which accounted for most reports within the state.
- California had the widest distribution of complaints, with reports originating from 48 different cities.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 361 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 361 | 65.9% |
| TV | 124 | 22.6% |
| Internet | 51 | 9.3% |
| Radio | 11 | 2.0% |
| Emergency | 1 | 0.2% |
Phone complaints
361 complaints were recorded in this category, representing 65.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 292 | 80.9% |
| Billing | 29 | 8.0% |
| Equipment | 13 | 3.6% |
| Privacy | 8 | 2.2% |
| Availability (including rural call completion) | 6 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.4% |
| Number Portability (keeping your number if you change providers) | 4 | 1.1% |
| Interference (including signal jammers) | 2 | 0.6% |
| Junk Faxes | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Privacy.
TV complaints
124 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 33.1% |
| Loud Commercials | 38 | 30.6% |
| Availability | 22 | 17.7% |
| Indecency | 13 | 10.5% |
| Equipment | 5 | 4.0% |
| Interference | 5 | 4.0% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
Internet complaints
51 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 16 | 31.4% |
| Billing | 12 | 23.5% |
| Availability | 10 | 19.6% |
| Interference | 5 | 9.8% |
| Equipment | 4 | 7.8% |
| Privacy | 3 | 5.9% |
| Open Internet/Net Neutrality | 1 | 2.0% |
Complaints in this category covered a range of issues, including Speed, Billing and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.