FCC Consumer Complaints – 11 February 2018
Introduction
A total of 324 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 11 February 2018, this represented a decline from the 548 complaints recorded the day before. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 324
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (104)
- Most reported state/territory
- California (34)
Where the complaints came from
A total of 324 complaints were recorded on 11 February 2018, with reports originating from 243 cities in 43 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 10.5% |
| Texas | 32 | 9.9% |
| Missouri | 23 | 7.1% |
| New York | 21 | 6.5% |
| Pennsylvania | 21 | 6.5% |
| Florida | 19 | 5.9% |
| Georgia | 15 | 4.6% |
| Illinois | 15 | 4.6% |
| Ohio | 15 | 4.6% |
| Kentucky | 9 | 2.8% |
| Other states and territories | 120 | 37.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 160 reports. This was followed by TV, which accounted for 102 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 160 | 49.4% |
| TV | 102 | 31.5% |
| Internet | 45 | 13.9% |
| Radio | 14 | 4.3% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
160 complaints were recorded in this category, representing 49.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 104 | 65.0% |
| Billing | 22 | 13.8% |
| Equipment | 9 | 5.6% |
| Availability (including rural call completion) | 7 | 4.4% |
| Number Portability (keeping your number if you change providers) | 6 | 3.8% |
| Interference (including signal jammers) | 4 | 2.5% |
| Junk Faxes | 3 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.3% |
| Privacy | 2 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
102 complaints were recorded in this category, representing 31.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 26 | 25.5% |
| Billing | 20 | 19.6% |
| Indecency | 19 | 18.6% |
| Availability | 18 | 17.6% |
| Equipment | 10 | 9.8% |
| Interference | 6 | 5.9% |
| Privacy | 3 | 2.9% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Billing and Indecency.
Internet complaints
45 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 33.3% |
| Availability | 11 | 24.4% |
| Speed | 11 | 24.4% |
| Privacy | 4 | 8.9% |
| Interference | 2 | 4.4% |
| Equipment | 1 | 2.2% |
| Open Internet/Net Neutrality | 1 | 2.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
Unwanted calls
There were 104 complaints relating to unwanted calls on this date, representing 32.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (614) 699-3924 | 5 | 4.8% |
| (312) 529-9500 | 3 | 2.9% |
| (215) 476-9665 | 2 | 1.9% |
| (201) 317-1514 | 1 | 1.0% |
| (202) 261-3146 | 1 | 1.0% |
| (202) 795-2223 | 1 | 1.0% |
| (203) 610-6213 | 1 | 1.0% |
| (206) 451-5115 | 1 | 1.0% |
| (207) 466-1756 | 1 | 1.0% |
| (212) 996-0909 | 1 | 1.0% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (614) 699-3924 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.