FCC Consumer Complaints – 24 February 2018
Introduction
The Federal Communications Commission recorded 501 consumer complaints on 24 February 2018 relating to telecommunications services, this was lower than the 1400 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 286 complaints recorded.
Key statistics
- Total complaints
- 501
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (286)
- Most reported state/territory
- California (53)
Where the complaints came from
Reports recorded on 24 February 2018 show 501 complaints originating from 390 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 10.6% |
| Florida | 39 | 7.8% |
| Ohio | 34 | 6.8% |
| New York | 33 | 6.6% |
| Texas | 28 | 5.6% |
| Virginia | 23 | 4.6% |
| Illinois | 19 | 3.8% |
| Washington | 19 | 3.8% |
| Pennsylvania | 18 | 3.6% |
| Michigan | 17 | 3.4% |
| Other states and territories | 218 | 43.5% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 359 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 359 | 71.7% |
| TV | 70 | 14.0% |
| Internet | 58 | 11.6% |
| Radio | 13 | 2.6% |
| Emergency | 1 | 0.2% |
Phone complaints
359 complaints were recorded in this category, representing 71.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 286 | 79.7% |
| Billing | 28 | 7.8% |
| Availability (including rural call completion) | 13 | 3.6% |
| Privacy | 11 | 3.1% |
| Equipment | 10 | 2.8% |
| Interference (including signal jammers) | 4 | 1.1% |
| Number Portability (keeping your number if you change providers) | 3 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
| Junk Faxes | 2 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Privacy.
TV complaints
70 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 38.6% |
| Indecency | 16 | 22.9% |
| Availability | 10 | 14.3% |
| Loud Commercials | 10 | 14.3% |
| Interference | 4 | 5.7% |
| Equipment | 2 | 2.9% |
| Privacy | 1 | 1.4% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
Internet complaints
58 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 34.5% |
| Availability | 17 | 29.3% |
| Speed | 8 | 13.8% |
| Interference | 6 | 10.3% |
| Privacy | 3 | 5.2% |
| Equipment | 2 | 3.4% |
| Open Internet/Net Neutrality | 2 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.