FCC Consumer Complaints – 25 February 2018
Introduction
On Sunday, 25 February 2018, the Federal Communications Commission recorded 277 consumer complaints relating to telecommunications services, this was lower than the 501 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 101 complaints recorded.
Key statistics
- Total complaints
- 277
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (101)
- Most reported state/territory
- California (38)
Where the complaints came from
The 277 complaints recorded on 25 February 2018 were submitted from 200 cities across 45 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Illinois, where Orland park accounted for 23 of the 36 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 13.7% |
| Illinois | 36 | 13.0% |
| Florida | 18 | 6.5% |
| New York | 16 | 5.8% |
| Pennsylvania | 15 | 5.4% |
| Texas | 14 | 5.1% |
| New Jersey | 10 | 3.6% |
| Virginia | 10 | 3.6% |
| Georgia | 9 | 3.2% |
| Washington | 9 | 3.2% |
| Other states and territories | 102 | 36.8% |
Location highlights
- Orland park accounted for the majority of complaints recorded in Illinois.
- California had the widest distribution of complaints, with reports originating from 25 different cities.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 154 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 154 | 55.6% |
| TV | 58 | 20.9% |
| Internet | 34 | 12.3% |
| Radio | 24 | 8.7% |
| Emergency | 5 | 1.8% |
| Accessibility | 1 | 0.4% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
154 complaints were recorded in this category, representing 55.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 101 | 65.6% |
| Billing | 19 | 12.3% |
| Interference (including signal jammers) | 8 | 5.2% |
| Equipment | 7 | 4.5% |
| Availability (including rural call completion) | 6 | 3.9% |
| Number Portability (keeping your number if you change providers) | 4 | 2.6% |
| Privacy | 4 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.9% |
| Junk Faxes | 2 | 1.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Interference (including signal jammers) and Equipment.
TV complaints
58 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 31.0% |
| Loud Commercials | 13 | 22.4% |
| Indecency | 10 | 17.2% |
| Availability | 9 | 15.5% |
| Interference | 4 | 6.9% |
| Equipment | 3 | 5.2% |
| Privacy | 1 | 1.7% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Indecency.
Internet complaints
34 complaints were recorded in this category, representing 12.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 35.3% |
| Speed | 10 | 29.4% |
| Availability | 6 | 17.6% |
| Open Internet/Net Neutrality | 3 | 8.8% |
| Privacy | 2 | 5.9% |
| Interference | 1 | 2.9% |
Billing and Speed were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.