FCC Consumer Complaints – 25 March 2018
Introduction
On Sunday, 25 March 2018, 271 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 423 complaints the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 122 complaints.
Key statistics
- Total complaints
- 271
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (122)
- Most reported state/territory
- California (29)
Where the complaints came from
Reports recorded on 25 March 2018 show 271 complaints originating from 208 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 29 | 10.7% |
| Florida | 25 | 9.2% |
| New York | 17 | 6.3% |
| Illinois | 15 | 5.5% |
| Texas | 14 | 5.2% |
| Virginia | 14 | 5.2% |
| Washington | 14 | 5.2% |
| Georgia | 11 | 4.1% |
| Pennsylvania | 11 | 4.1% |
| Tennessee | 9 | 3.3% |
| Other states and territories | 112 | 41.3% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 166 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 166 | 61.3% |
| TV | 48 | 17.7% |
| Internet | 47 | 17.3% |
| Radio | 9 | 3.3% |
| Emergency | 1 | 0.4% |
Phone complaints
166 complaints were recorded in this category, representing 61.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 122 | 73.5% |
| Billing | 19 | 11.4% |
| Equipment | 8 | 4.8% |
| Interference (including signal jammers) | 4 | 2.4% |
| Number Portability (keeping your number if you change providers) | 4 | 2.4% |
| Availability (including rural call completion) | 2 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.2% |
| Privacy | 2 | 1.2% |
| Junk Faxes | 1 | 0.6% |
| Open Internet/Net Neutrality | 1 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Interference (including signal jammers).
TV complaints
48 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 37.5% |
| Loud Commercials | 10 | 20.8% |
| Indecency | 7 | 14.6% |
| Availability | 6 | 12.5% |
| Interference | 6 | 12.5% |
| Equipment | 1 | 2.1% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Indecency.
Internet complaints
47 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 14 | 29.8% |
| Availability | 13 | 27.7% |
| Billing | 9 | 19.1% |
| Interference | 4 | 8.5% |
| Open Internet/Net Neutrality | 4 | 8.5% |
| Privacy | 3 | 6.4% |
Complaints in this category covered a range of issues, including Speed, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.