FCC Consumer Complaints – 26 March 2018
Introduction
The Federal Communications Commission recorded 1226 consumer complaints on Monday, 26 March 2018 relating to telecommunications services, this represented an increase from the 271 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 814 complaints.
Key statistics
- Total complaints
- 1226
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (814)
- Most reported state/territory
- California (135)
Where the complaints came from
The 1226 complaints recorded on 26 March 2018 were submitted from 788 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 135 | 11.0% |
| Texas | 116 | 9.5% |
| Florida | 86 | 7.0% |
| Ohio | 74 | 6.0% |
| Pennsylvania | 62 | 5.1% |
| New York | 59 | 4.8% |
| Georgia | 49 | 4.0% |
| Virginia | 43 | 3.5% |
| Illinois | 41 | 3.3% |
| Michigan | 32 | 2.6% |
| Other states and territories | 528 | 43.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 82 different cities.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 986 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 986 | 80.4% |
| TV | 109 | 8.9% |
| Internet | 101 | 8.2% |
| Radio | 20 | 1.6% |
| Accessibility | 10 | 0.8% |
Phone complaints
986 complaints were recorded in this category, representing 80.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 814 | 82.6% |
| Billing | 70 | 7.1% |
| Equipment | 28 | 2.8% |
| Privacy | 22 | 2.2% |
| Availability (including rural call completion) | 17 | 1.7% |
| Number Portability (keeping your number if you change providers) | 13 | 1.3% |
| Junk Faxes | 9 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
| Interference (including signal jammers) | 3 | 0.3% |
| Open Internet/Net Neutrality | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Privacy among the most common.
TV complaints
109 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 54.1% |
| Loud Commercials | 19 | 17.4% |
| Indecency | 10 | 9.2% |
| Availability | 9 | 8.3% |
| Equipment | 5 | 4.6% |
| Interference | 5 | 4.6% |
| Privacy | 2 | 1.8% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Internet complaints
101 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 36.6% |
| Availability | 22 | 21.8% |
| Speed | 16 | 15.8% |
| Interference | 9 | 8.9% |
| Privacy | 9 | 8.9% |
| Equipment | 7 | 6.9% |
| Open Internet/Net Neutrality | 1 | 1.0% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
Unwanted calls
A total of 814 complaints relating to unwanted calls were recorded on this date, representing 66.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (773) 273-6136 | 7 | 0.9% |
| (469) 816-1614 | 5 | 0.6% |
| (385) 409-5449 | 4 | 0.5% |
| (631) 604-0682 | 4 | 0.5% |
| (631) 604-0684 | 4 | 0.5% |
| (302) 316-9259 | 3 | 0.4% |
| (518) 772-0257 | 3 | 0.4% |
| (585) 633-3380 | 3 | 0.4% |
| (631) 604-9705 | 3 | 0.4% |
| (816) 448-9200 | 3 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (469) 816-1614 | 5 | 0.6% |
| (201) 380-6029 | 4 | 0.5% |
| (385) 409-5449 | 4 | 0.5% |
| (518) 772-2320 | 4 | 0.5% |
| (585) 633-3380 | 4 | 0.5% |
| (631) 604-0682 | 4 | 0.5% |
| (631) 604-0684 | 4 | 0.5% |
| (915) 245-4952 | 4 | 0.5% |
| (302) 316-9259 | 3 | 0.4% |
| (407) 627-1213 | 3 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (469) 816-1614 was reported slightly more often than other business contact numbers.
- (773) 273-6136 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.