FCC Consumer Complaints – 27 March 2018
Introduction
On 27 March 2018, 1237 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1226 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 864 complaints.
Key statistics
- Total complaints
- 1237
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (864)
- Most reported state/territory
- California (141)
Where the complaints came from
The 1237 complaints recorded on 27 March 2018 originated from 793 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 141 | 11.4% |
| Texas | 123 | 9.9% |
| Florida | 82 | 6.6% |
| Pennsylvania | 62 | 5.0% |
| New York | 55 | 4.4% |
| Ohio | 52 | 4.2% |
| New Jersey | 45 | 3.6% |
| Virginia | 44 | 3.6% |
| Georgia | 38 | 3.1% |
| Tennessee | 38 | 3.1% |
| Other states and territories | 557 | 45.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 1036 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1036 | 83.8% |
| TV | 92 | 7.4% |
| Internet | 86 | 7.0% |
| Radio | 17 | 1.4% |
| Accessibility | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1036 complaints were recorded in this category, representing 83.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 864 | 83.4% |
| Billing | 64 | 6.2% |
| Equipment | 23 | 2.2% |
| Availability (including rural call completion) | 22 | 2.1% |
| Junk Faxes | 18 | 1.7% |
| Number Portability (keeping your number if you change providers) | 17 | 1.6% |
| Privacy | 13 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Interference (including signal jammers) | 6 | 0.6% |
| Open Internet/Net Neutrality | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
92 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 46.7% |
| Equipment | 13 | 14.1% |
| Loud Commercials | 13 | 14.1% |
| Availability | 12 | 13.0% |
| Indecency | 7 | 7.6% |
| Interference | 3 | 3.3% |
| Privacy | 1 | 1.1% |
Billing and Equipment were the main issues reported in this category, while other issues were less common.
Internet complaints
86 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 29.1% |
| Availability | 21 | 24.4% |
| Speed | 16 | 18.6% |
| Privacy | 10 | 11.6% |
| Interference | 7 | 8.1% |
| Equipment | 6 | 7.0% |
| Open Internet/Net Neutrality | 1 | 1.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.