FCC Consumer Complaints – 9 April 2018
Introduction
On 9 April 2018, 1180 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 294 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 731 complaints.
Key statistics
- Total complaints
- 1180
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (731)
- Most reported state/territory
- California (124)
Where the complaints came from
Across 808 cities in 52 states and territories, a total of 1180 complaints were recorded on 9 April 2018. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 10.5% |
| Texas | 91 | 7.7% |
| Florida | 70 | 5.9% |
| New York | 63 | 5.3% |
| Georgia | 52 | 4.4% |
| Pennsylvania | 47 | 4.0% |
| Illinois | 44 | 3.7% |
| Ohio | 41 | 3.5% |
| Arizona | 39 | 3.3% |
| New Jersey | 38 | 3.2% |
| Other states and territories | 569 | 48.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 893 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 893 | 75.7% |
| TV | 159 | 13.5% |
| Internet | 97 | 8.2% |
| Radio | 20 | 1.7% |
| Accessibility | 7 | 0.6% |
| Emergency | 4 | 0.3% |
Phone complaints
893 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 731 | 81.9% |
| Billing | 76 | 8.5% |
| Equipment | 18 | 2.0% |
| Privacy | 17 | 1.9% |
| Availability (including rural call completion) | 15 | 1.7% |
| Junk Faxes | 12 | 1.3% |
| Interference (including signal jammers) | 8 | 0.9% |
| Number Portability (keeping your number if you change providers) | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Rural Call Completion | 2 | 0.2% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Privacy.
TV complaints
159 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 68 | 42.8% |
| Billing | 43 | 27.0% |
| Indecency | 14 | 8.8% |
| Interference | 13 | 8.2% |
| Loud Commercials | 10 | 6.3% |
| Equipment | 6 | 3.8% |
| Open Internet/Net Neutrality | 3 | 1.9% |
| Privacy | 2 | 1.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
97 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 41.2% |
| Speed | 20 | 20.6% |
| Availability | 15 | 15.5% |
| Equipment | 7 | 7.2% |
| Open Internet/Net Neutrality | 7 | 7.2% |
| Interference | 4 | 4.1% |
| Privacy | 4 | 4.1% |
Billing and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 731 complaints relating to unwanted calls were recorded on this date, representing 61.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (347) 434-5334 | 7 | 1.0% |
| (315) 308-6432 | 4 | 0.5% |
| (518) 328-9178 | 3 | 0.4% |
| (607) 542-3079 | 3 | 0.4% |
| (631) 520-7607 | 3 | 0.4% |
| (646) 396-1307 | 3 | 0.4% |
| (716) 371-8721 | 3 | 0.4% |
| (202) 239-6765 | 2 | 0.3% |
| (202) 629-9648 | 2 | 0.3% |
| (256) 275-8139 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (347) 434-5334 | 6 | 0.8% |
| (661) 654-9557 | 5 | 0.7% |
| (773) 273-6136 | 5 | 0.7% |
| (315) 308-6432 | 4 | 0.5% |
| (631) 520-7607 | 4 | 0.5% |
| (646) 396-1307 | 4 | 0.5% |
| (202) 239-6765 | 3 | 0.4% |
| (337) 385-5212 | 3 | 0.4% |
| (518) 328-9178 | 3 | 0.4% |
| (607) 542-3079 | 3 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (347) 434-5334 was reported slightly more often than other business contact numbers.
- (347) 434-5334 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.