FCC Consumer Complaints – 10 April 2018
Introduction
A total of 1366 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 10 April 2018, this was higher than the 1180 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 954 complaints.
Key statistics
- Total complaints
- 1366
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (954)
- Most reported state/territory
- California (154)
Where the complaints came from
The 1366 complaints recorded on 10 April 2018 originated from 837 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 154 | 11.3% |
| Florida | 99 | 7.2% |
| Texas | 98 | 7.2% |
| New York | 78 | 5.7% |
| Ohio | 78 | 5.7% |
| Pennsylvania | 57 | 4.2% |
| Virginia | 54 | 4.0% |
| Illinois | 49 | 3.6% |
| New Jersey | 46 | 3.4% |
| Indiana | 44 | 3.2% |
| Other states and territories | 602 | 44.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 1134 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1134 | 83.0% |
| TV | 105 | 7.7% |
| Internet | 103 | 7.5% |
| Radio | 19 | 1.4% |
| Accessibility | 3 | 0.2% |
| Emergency | 2 | 0.1% |
Phone complaints
1134 complaints were recorded in this category, representing 83.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 954 | 84.1% |
| Billing | 79 | 7.0% |
| Equipment | 20 | 1.8% |
| Availability (including rural call completion) | 19 | 1.7% |
| Junk Faxes | 19 | 1.7% |
| Privacy | 14 | 1.2% |
| Interference (including signal jammers) | 10 | 0.9% |
| Number Portability (keeping your number if you change providers) | 9 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.6% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
105 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 44.8% |
| Availability | 27 | 25.7% |
| Loud Commercials | 10 | 9.5% |
| Interference | 9 | 8.6% |
| Indecency | 5 | 4.8% |
| Equipment | 3 | 2.9% |
| Open Internet/Net Neutrality | 2 | 1.9% |
| Privacy | 2 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
103 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 34.0% |
| Speed | 25 | 24.3% |
| Availability | 20 | 19.4% |
| Equipment | 9 | 8.7% |
| Open Internet/Net Neutrality | 8 | 7.8% |
| Interference | 4 | 3.9% |
| Privacy | 2 | 1.9% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
Unwanted calls
A total of 954 complaints relating to unwanted calls were recorded on this date, representing 69.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (631) 520-7743 | 5 | 0.5% |
| (518) 772-1162 | 4 | 0.4% |
| (347) 430-5816 | 3 | 0.3% |
| (607) 542-4643 | 3 | 0.3% |
| (609) 256-8206 | 3 | 0.3% |
| (716) 381-4235 | 3 | 0.3% |
| (773) 273-6136 | 3 | 0.3% |
| (845) 445-3750 | 3 | 0.3% |
| (845) 478-9927 | 3 | 0.3% |
| (202) 800-9674 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (631) 520-7743 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.