FCC Consumer Complaints – 11 April 2018
Introduction
On 11 April 2018, 1342 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1366 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 984 complaints.
Key statistics
- Total complaints
- 1342
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (984)
- Most reported state/territory
- California (162)
Where the complaints came from
A total of 1342 complaints were recorded on 11 April 2018, with reports originating from 901 cities in 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 162 | 12.1% |
| Texas | 110 | 8.2% |
| Florida | 92 | 6.9% |
| New York | 60 | 4.5% |
| Ohio | 50 | 3.7% |
| North Carolina | 48 | 3.6% |
| Pennsylvania | 48 | 3.6% |
| Virginia | 46 | 3.4% |
| Illinois | 44 | 3.3% |
| Michigan | 44 | 3.3% |
| Other states and territories | 637 | 47.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1158 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1158 | 86.3% |
| Internet | 82 | 6.1% |
| TV | 81 | 6.0% |
| Radio | 18 | 1.3% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1158 complaints were recorded in this category, representing 86.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 984 | 85.0% |
| Billing | 71 | 6.1% |
| Equipment | 31 | 2.7% |
| Privacy | 20 | 1.7% |
| Availability (including rural call completion) | 17 | 1.5% |
| Number Portability (keeping your number if you change providers) | 10 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.6% |
| Junk Faxes | 7 | 0.6% |
| Interference (including signal jammers) | 6 | 0.5% |
| Open Internet/Net Neutrality | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Privacy among the most common.
Internet complaints
82 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 45.1% |
| Speed | 17 | 20.7% |
| Availability | 16 | 19.5% |
| Interference | 6 | 7.3% |
| Equipment | 4 | 4.9% |
| Privacy | 2 | 2.4% |
Billing and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
81 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 49.4% |
| Availability | 9 | 11.1% |
| Equipment | 9 | 11.1% |
| Loud Commercials | 8 | 9.9% |
| Indecency | 7 | 8.6% |
| Open Internet/Net Neutrality | 4 | 4.9% |
| Interference | 2 | 2.5% |
| Privacy | 2 | 2.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 984 complaints relating to unwanted calls were recorded on this date, representing 73.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (773) 273-6136 | 8 | 0.8% |
| (580) 366-3722 | 5 | 0.5% |
| (573) 321-6547 | 4 | 0.4% |
| (833) 226-0400 | 4 | 0.4% |
| (909) 271-8384 | 4 | 0.4% |
| (202) 241-1970 | 3 | 0.3% |
| (217) 759-6010 | 3 | 0.3% |
| (555) 555-5555 | 3 | 0.3% |
| (657) 201-2570 | 3 | 0.3% |
| (718) 658-3372 | 3 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (773) 273-6136 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.