FCC Consumer Complaints – 12 April 2018
Introduction
On 12 April 2018, the Federal Communications Commission recorded 1294 consumer complaints relating to telecommunications services, this was lower than the 1342 complaints recorded the previous day. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 927 complaints recorded.
Key statistics
- Total complaints
- 1294
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (927)
- Most reported state/territory
- California (154)
Where the complaints came from
The 1294 complaints recorded on 12 April 2018 were submitted from 836 cities across 53 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 154 | 11.9% |
| Florida | 128 | 9.9% |
| New York | 77 | 6.0% |
| Texas | 72 | 5.6% |
| North Carolina | 46 | 3.6% |
| Pennsylvania | 46 | 3.6% |
| Ohio | 43 | 3.3% |
| Virginia | 43 | 3.3% |
| Arizona | 40 | 3.1% |
| Washington | 38 | 2.9% |
| Other states and territories | 603 | 46.6% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 1085 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1085 | 83.8% |
| Internet | 96 | 7.4% |
| TV | 93 | 7.2% |
| Radio | 19 | 1.5% |
| Emergency | 1 | 0.1% |
Phone complaints
1085 complaints were recorded in this category, representing 83.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 927 | 85.4% |
| Billing | 66 | 6.1% |
| Equipment | 22 | 2.0% |
| Privacy | 19 | 1.8% |
| Availability (including rural call completion) | 17 | 1.6% |
| Junk Faxes | 15 | 1.4% |
| Number Portability (keeping your number if you change providers) | 10 | 0.9% |
| Interference (including signal jammers) | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Privacy.
Internet complaints
96 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 28.1% |
| Speed | 19 | 19.8% |
| Availability | 18 | 18.8% |
| Interference | 11 | 11.5% |
| Equipment | 9 | 9.4% |
| Privacy | 9 | 9.4% |
| Open Internet/Net Neutrality | 3 | 3.1% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
93 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 32.3% |
| Availability | 26 | 28.0% |
| Equipment | 15 | 16.1% |
| Indecency | 7 | 7.5% |
| Interference | 6 | 6.5% |
| Loud Commercials | 6 | 6.5% |
| Privacy | 2 | 2.2% |
| Open Internet/Net Neutrality | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
927 complaints relating to unwanted calls were recorded on this date, accounting for 71.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (781) 613-9570 | 6 | 0.6% |
| (703) 348-6954 | 5 | 0.5% |
| (707) 637-0249 | 5 | 0.5% |
| (301) 453-2162 | 3 | 0.3% |
| (336) 203-3947 | 3 | 0.3% |
| (205) 202-7378 | 2 | 0.2% |
| (215) 383-3671 | 2 | 0.2% |
| (220) 200-1472 | 2 | 0.2% |
| (225) 230-3442 | 2 | 0.2% |
| (252) 675-5849 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (703) 348-6954 | 7 | 0.8% |
| (707) 637-0249 | 5 | 0.5% |
| (855) 539-7118 | 4 | 0.4% |
| (646) 395-0157 | 3 | 0.3% |
| (662) 701-3751 | 3 | 0.3% |
| (805) 553-8358 | 3 | 0.3% |
| (866) 241-7340 | 3 | 0.3% |
| (217) 759-6010 | 2 | 0.2% |
| (220) 200-1472 | 2 | 0.2% |
| (252) 675-5849 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (703) 348-6954 was reported slightly more often than other business contact numbers.
- (781) 613-9570 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.