FCC Consumer Complaints – 21 April 2018
Introduction
A total of 392 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 21 April 2018, complaint volume fell from 1218 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 234 complaints.
Key statistics
- Total complaints
- 392
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (234)
- Most reported state/territory
- California (53)
Where the complaints came from
On 21 April 2018, the 392 complaints recorded by the Federal Communications Commission were reported from 318 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 13.5% |
| Florida | 35 | 8.9% |
| Texas | 35 | 8.9% |
| New York | 25 | 6.4% |
| North Carolina | 16 | 4.1% |
| Maryland | 15 | 3.8% |
| Illinois | 13 | 3.3% |
| New Jersey | 13 | 3.3% |
| Pennsylvania | 12 | 3.1% |
| Virginia | 12 | 3.1% |
| Other states and territories | 163 | 41.6% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 296 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 296 | 75.5% |
| TV | 45 | 11.5% |
| Internet | 43 | 11.0% |
| Radio | 6 | 1.5% |
| Emergency | 2 | 0.5% |
Phone complaints
296 complaints were recorded in this category, representing 75.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 234 | 79.1% |
| Billing | 26 | 8.8% |
| Privacy | 12 | 4.1% |
| Availability (including rural call completion) | 8 | 2.7% |
| Equipment | 8 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
| Interference (including signal jammers) | 2 | 0.7% |
| Number Portability (keeping your number if you change providers) | 2 | 0.7% |
| Open Internet/Net Neutrality | 2 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Privacy and Availability (including rural call completion).
TV complaints
45 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 40.0% |
| Availability | 9 | 20.0% |
| Equipment | 7 | 15.6% |
| Loud Commercials | 6 | 13.3% |
| Indecency | 3 | 6.7% |
| Interference | 2 | 4.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
43 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 32.6% |
| Availability | 9 | 20.9% |
| Open Internet/Net Neutrality | 6 | 14.0% |
| Speed | 6 | 14.0% |
| Privacy | 5 | 11.6% |
| Equipment | 2 | 4.7% |
| Interference | 1 | 2.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Open Internet/Net Neutrality.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.