FCC Consumer Complaints – 22 April 2018
Introduction
A total of 278 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 22 April 2018, complaint volume fell from 392 complaints the previous day. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 152 complaints recorded.
Key statistics
- Total complaints
- 278
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (152)
- Most reported state/territory
- California (36)
Where the complaints came from
The 278 complaints recorded on 22 April 2018 originated from 227 cities across 43 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 12.9% |
| Texas | 24 | 8.6% |
| Florida | 23 | 8.3% |
| Kentucky | 18 | 6.5% |
| New York | 15 | 5.4% |
| Georgia | 10 | 3.6% |
| Illinois | 10 | 3.6% |
| New Jersey | 10 | 3.6% |
| Washington | 10 | 3.6% |
| Arizona | 9 | 3.2% |
| Other states and territories | 113 | 40.6% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 196 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 196 | 70.5% |
| TV | 43 | 15.5% |
| Internet | 32 | 11.5% |
| Radio | 6 | 2.2% |
| Emergency | 1 | 0.4% |
Phone complaints
196 complaints were recorded in this category, representing 70.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 152 | 77.6% |
| Billing | 28 | 14.3% |
| Availability (including rural call completion) | 6 | 3.1% |
| Equipment | 5 | 2.6% |
| Interference (including signal jammers) | 3 | 1.5% |
| Number Portability (keeping your number if you change providers) | 1 | 0.5% |
| Privacy | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
43 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 37.2% |
| Loud Commercials | 8 | 18.6% |
| Availability | 5 | 11.6% |
| Equipment | 5 | 11.6% |
| Interference | 4 | 9.3% |
| Indecency | 3 | 7.0% |
| Open Internet/Net Neutrality | 1 | 2.3% |
| Privacy | 1 | 2.3% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
Internet complaints
32 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 14 | 43.8% |
| Billing | 8 | 25.0% |
| Availability | 3 | 9.4% |
| Open Internet/Net Neutrality | 3 | 9.4% |
| Privacy | 2 | 6.3% |
| Equipment | 1 | 3.1% |
| Interference | 1 | 3.1% |
The largest share of complaints in this category related to Speed and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.