FCC Consumer Complaints – 23 April 2018
Introduction
The Federal Communications Commission recorded 1140 consumer complaints on Monday, 23 April 2018 relating to telecommunications services, this represented an increase from the 278 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 790 complaints.
Key statistics
- Total complaints
- 1140
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (790)
- Most reported state/territory
- California (136)
Where the complaints came from
The 1140 complaints recorded on 23 April 2018 were submitted from 776 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 11.9% |
| Florida | 92 | 8.1% |
| New York | 83 | 7.3% |
| Texas | 77 | 6.8% |
| Pennsylvania | 51 | 4.5% |
| Illinois | 37 | 3.2% |
| Virginia | 37 | 3.2% |
| Georgia | 36 | 3.2% |
| Washington | 34 | 3.0% |
| Maryland | 33 | 2.9% |
| Other states and territories | 517 | 45.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 937 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 937 | 82.2% |
| Internet | 102 | 8.9% |
| TV | 79 | 6.9% |
| Radio | 18 | 1.6% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
937 complaints were recorded in this category, representing 82.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 790 | 84.3% |
| Billing | 67 | 7.2% |
| Availability (including rural call completion) | 19 | 2.0% |
| Privacy | 19 | 2.0% |
| Junk Faxes | 11 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.0% |
| Equipment | 9 | 1.0% |
| Number Portability (keeping your number if you change providers) | 9 | 1.0% |
| Interference (including signal jammers) | 3 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Privacy.
Internet complaints
102 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 40.2% |
| Availability | 16 | 15.7% |
| Speed | 11 | 10.8% |
| Equipment | 10 | 9.8% |
| Open Internet/Net Neutrality | 10 | 9.8% |
| Interference | 8 | 7.8% |
| Privacy | 6 | 5.9% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
TV complaints
79 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 55.7% |
| Availability | 11 | 13.9% |
| Equipment | 11 | 13.9% |
| Loud Commercials | 6 | 7.6% |
| Indecency | 4 | 5.1% |
| Interference | 3 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
790 complaints relating to unwanted calls were recorded on this date, accounting for 69.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (980) 242-3698 | 9 | 1.1% |
| (929) 268-0864 | 7 | 0.9% |
| (718) 807-4999 | 5 | 0.6% |
| (609) 606-9030 | 3 | 0.4% |
| (845) 514-9690 | 3 | 0.4% |
| (929) 268-1055 | 3 | 0.4% |
| (307) 275-3075 | 2 | 0.3% |
| (404) 585-6588 | 2 | 0.3% |
| (410) 364-0852 | 2 | 0.3% |
| (415) 614-7382 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (980) 242-3698 | 10 | 1.3% |
| (929) 268-0864 | 6 | 0.8% |
| (718) 807-4999 | 5 | 0.6% |
| (404) 585-6588 | 4 | 0.5% |
| (929) 268-1055 | 4 | 0.5% |
| (509) 383-4538 | 3 | 0.4% |
| (703) 348-6954 | 3 | 0.4% |
| (845) 514-9690 | 3 | 0.4% |
| (848) 224-7608 | 3 | 0.4% |
| (202) 241-0905 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (980) 242-3698 was reported slightly more often than other business contact numbers.
- (980) 242-3698 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.