FCC Consumer Complaints – 28 April 2018
Introduction
A total of 443 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 April 2018, complaint volume fell from 1217 complaints the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 261 complaints.
Key statistics
- Total complaints
- 443
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (261)
- Most reported state/territory
- California (61)
Where the complaints came from
Reports recorded on 28 April 2018 show 443 complaints originating from 321 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 61 | 13.8% |
| New York | 35 | 7.9% |
| Florida | 33 | 7.4% |
| Ohio | 27 | 6.1% |
| Pennsylvania | 26 | 5.9% |
| Texas | 22 | 5.0% |
| Illinois | 19 | 4.3% |
| Michigan | 18 | 4.1% |
| Indiana | 16 | 3.6% |
| Arizona | 14 | 3.2% |
| Other states and territories | 172 | 38.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 40 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 336 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 336 | 75.8% |
| TV | 60 | 13.5% |
| Internet | 40 | 9.0% |
| Radio | 5 | 1.1% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
336 complaints were recorded in this category, representing 75.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 261 | 77.7% |
| Billing | 27 | 8.0% |
| Privacy | 13 | 3.9% |
| Availability (including rural call completion) | 11 | 3.3% |
| Equipment | 9 | 2.7% |
| Interference (including signal jammers) | 5 | 1.5% |
| Number Portability (keeping your number if you change providers) | 4 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.9% |
| Junk Faxes | 2 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability (including rural call completion).
TV complaints
60 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 28.3% |
| Availability | 14 | 23.3% |
| Equipment | 12 | 20.0% |
| Indecency | 7 | 11.7% |
| Loud Commercials | 7 | 11.7% |
| Privacy | 2 | 3.3% |
| Interference | 1 | 1.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Equipment.
Internet complaints
40 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 40.0% |
| Speed | 8 | 20.0% |
| Availability | 5 | 12.5% |
| Equipment | 4 | 10.0% |
| Interference | 3 | 7.5% |
| Privacy | 3 | 7.5% |
| Open Internet/Net Neutrality | 1 | 2.5% |
The largest share of complaints in this category related to Billing and Speed, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.