FCC Consumer Complaints – 3 May 2018
Introduction
A total of 1287 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 3 May 2018, this was lower than the 1420 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 934 complaints.
Key statistics
- Total complaints
- 1287
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (934)
- Most reported state/territory
- California (158)
Where the complaints came from
A total of 1287 complaints were recorded on 3 May 2018, with reports originating from 847 cities in 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 158 | 12.3% |
| Texas | 90 | 7.0% |
| Florida | 84 | 6.5% |
| New York | 70 | 5.4% |
| Ohio | 64 | 5.0% |
| Pennsylvania | 52 | 4.0% |
| Illinois | 50 | 3.9% |
| Michigan | 49 | 3.8% |
| New Jersey | 46 | 3.6% |
| Georgia | 36 | 2.8% |
| Other states and territories | 582 | 45.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1101 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1101 | 85.5% |
| Internet | 88 | 6.8% |
| TV | 84 | 6.5% |
| Radio | 8 | 0.6% |
| Accessibility | 3 | 0.2% |
| Request for Dispute Assistance | 3 | 0.2% |
Phone complaints
1101 complaints were recorded in this category, representing 85.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 934 | 84.8% |
| Billing | 65 | 5.9% |
| Equipment | 28 | 2.5% |
| Availability (including rural call completion) | 20 | 1.8% |
| Privacy | 15 | 1.4% |
| Interference (including signal jammers) | 12 | 1.1% |
| Number Portability (keeping your number if you change providers) | 11 | 1.0% |
| Junk Faxes | 9 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
88 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 36.4% |
| Availability | 20 | 22.7% |
| Speed | 17 | 19.3% |
| Equipment | 6 | 6.8% |
| Privacy | 6 | 6.8% |
| Interference | 4 | 4.5% |
| Open Internet/Net Neutrality | 3 | 3.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
84 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 34.5% |
| Availability | 17 | 20.2% |
| Equipment | 12 | 14.3% |
| Indecency | 10 | 11.9% |
| Loud Commercials | 8 | 9.5% |
| Privacy | 6 | 7.1% |
| Interference | 1 | 1.2% |
| Open Internet/Net Neutrality | 1 | 1.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Equipment.
Unwanted calls
There were 934 complaints relating to unwanted calls on this date, representing 72.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (336) 436-9730 | 29 | 3.1% |
| (754) 240-0126 | 16 | 1.7% |
| (716) 304-8025 | 5 | 0.5% |
| (888) 807-0864 | 5 | 0.5% |
| (312) 858-3867 | 4 | 0.4% |
| (765) 200-6778 | 4 | 0.4% |
| (267) 866-2259 | 3 | 0.3% |
| (585) 633-2707 | 3 | 0.3% |
| (631) 604-9903 | 3 | 0.3% |
| (631) 609-8635 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (336) 436-9730 | 25 | 2.7% |
| (754) 240-0126 | 12 | 1.3% |
| (716) 304-8025 | 8 | 0.9% |
| (585) 633-2707 | 4 | 0.4% |
| (646) 455-8531 | 4 | 0.4% |
| (765) 200-6778 | 4 | 0.4% |
| (888) 807-0864 | 4 | 0.4% |
| (267) 866-2259 | 3 | 0.3% |
| (312) 858-3867 | 3 | 0.3% |
| (631) 604-9903 | 3 | 0.3% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (336) 436-9730 stood out as the most frequently reported business contact number.
- (336) 436-9730 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.