FCC Consumer Complaints – 6 May 2018
Introduction
On 6 May 2018, the Federal Communications Commission recorded 274 consumer complaints relating to telecommunications services, this represented a decline from the 407 complaints recorded the day before. Complaints were reported across 38 states and territories, with Florida slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 119 complaints.
Key statistics
- Total complaints
- 274
- States & territories reporting
- 38
- Most common issue
- Unwanted Calls (119)
- Most reported state/territory
- Florida (35)
Where the complaints came from
The 274 complaints recorded on 6 May 2018 were submitted from 204 cities across 38 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 35 | 12.8% |
| California | 33 | 12.0% |
| New York | 30 | 10.9% |
| Texas | 27 | 9.9% |
| Ohio | 18 | 6.6% |
| Illinois | 17 | 6.2% |
| Pennsylvania | 16 | 5.8% |
| Georgia | 13 | 4.7% |
| Missouri | 8 | 2.9% |
| Washington | 7 | 2.6% |
| Other states and territories | 70 | 25.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 174 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 174 | 63.5% |
| Internet | 44 | 16.1% |
| TV | 37 | 13.5% |
| Radio | 17 | 6.2% |
| Emergency | 1 | 0.4% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
174 complaints were recorded in this category, representing 63.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 119 | 68.4% |
| Billing | 21 | 12.1% |
| Availability (including rural call completion) | 16 | 9.2% |
| Equipment | 6 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.7% |
| Interference (including signal jammers) | 3 | 1.7% |
| Privacy | 3 | 1.7% |
| Number Portability (keeping your number if you change providers) | 2 | 1.1% |
| Junk Faxes | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
44 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 27.3% |
| Speed | 11 | 25.0% |
| Availability | 8 | 18.2% |
| Interference | 4 | 9.1% |
| Equipment | 3 | 6.8% |
| Open Internet/Net Neutrality | 3 | 6.8% |
| Privacy | 3 | 6.8% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
37 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 43.2% |
| Loud Commercials | 6 | 16.2% |
| Availability | 5 | 13.5% |
| Indecency | 4 | 10.8% |
| Equipment | 3 | 8.1% |
| Interference | 3 | 8.1% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.