FCC Consumer Complaints – 17 May 2018
Introduction
On Thursday, 17 May 2018, 1318 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1454 complaints the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 926 complaints.
Key statistics
- Total complaints
- 1318
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (926)
- Most reported state/territory
- California (161)
Where the complaints came from
The 1318 complaints recorded on 17 May 2018 originated from 851 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 161 | 12.2% |
| Florida | 118 | 9.0% |
| Texas | 100 | 7.6% |
| New York | 95 | 7.2% |
| Illinois | 53 | 4.0% |
| Pennsylvania | 51 | 3.9% |
| Ohio | 44 | 3.3% |
| Michigan | 43 | 3.3% |
| Virginia | 42 | 3.2% |
| Arizona | 40 | 3.0% |
| Other states and territories | 568 | 43.1% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 1101 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1101 | 83.5% |
| TV | 100 | 7.6% |
| Internet | 95 | 7.2% |
| Radio | 16 | 1.2% |
| Accessibility | 4 | 0.3% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1101 complaints were recorded in this category, representing 83.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 926 | 84.1% |
| Billing | 70 | 6.4% |
| Privacy | 26 | 2.4% |
| Equipment | 21 | 1.9% |
| Availability (including rural call completion) | 20 | 1.8% |
| Junk Faxes | 12 | 1.1% |
| Number Portability (keeping your number if you change providers) | 10 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.7% |
| Interference (including signal jammers) | 7 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Privacy and Equipment.
TV complaints
100 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 43.0% |
| Availability | 24 | 24.0% |
| Equipment | 16 | 16.0% |
| Indecency | 6 | 6.0% |
| Interference | 5 | 5.0% |
| Loud Commercials | 4 | 4.0% |
| Open Internet/Net Neutrality | 1 | 1.0% |
| Privacy | 1 | 1.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
95 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 27.4% |
| Speed | 20 | 21.1% |
| Availability | 17 | 17.9% |
| Interference | 13 | 13.7% |
| Equipment | 9 | 9.5% |
| Privacy | 9 | 9.5% |
| Open Internet/Net Neutrality | 1 | 1.1% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
Unwanted calls
926 complaints relating to unwanted calls were recorded on this date, accounting for 70.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (339) 215-3157 | 26 | 2.8% |
| (631) 520-7509 | 6 | 0.6% |
| (217) 450-9605 | 4 | 0.4% |
| (720) 227-4504 | 3 | 0.3% |
| (888) 982-7069 | 3 | 0.3% |
| (202) 495-2266 | 2 | 0.2% |
| (252) 262-2628 | 2 | 0.2% |
| (315) 308-4086 | 2 | 0.2% |
| (330) 736-1627 | 2 | 0.2% |
| (336) 656-8073 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (339) 215-3157 | 29 | 3.1% |
| (631) 520-7509 | 6 | 0.6% |
| (609) 279-0110 | 3 | 0.3% |
| (720) 227-4504 | 3 | 0.3% |
| (833) 768-7089 | 3 | 0.3% |
| (888) 982-7069 | 3 | 0.3% |
| (915) 245-4952 | 3 | 0.3% |
| (202) 956-4327 | 2 | 0.2% |
| (206) 414-3872 | 2 | 0.2% |
| (315) 308-4086 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (339) 215-3157 stood out as the most frequently reported business contact number.
- (339) 215-3157 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.