FCC Consumer Complaints – 1 June 2018
Introduction
The Federal Communications Commission recorded 1348 consumer complaints on 1 June 2018 relating to telecommunications services, this was lower than the 1460 complaints recorded the previous day. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 863 complaints recorded.
Key statistics
- Total complaints
- 1348
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (863)
- Most reported state/territory
- California (160)
Where the complaints came from
A total of 1348 complaints were recorded on 1 June 2018, with reports originating from 836 cities in 53 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 160 | 11.9% |
| Florida | 94 | 7.0% |
| Texas | 86 | 6.4% |
| Georgia | 80 | 5.9% |
| New York | 70 | 5.2% |
| Washington | 68 | 5.0% |
| Ohio | 62 | 4.6% |
| North Carolina | 49 | 3.6% |
| Arizona | 46 | 3.4% |
| Virginia | 46 | 3.4% |
| Other states and territories | 585 | 43.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 1026 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1026 | 76.1% |
| TV | 226 | 16.8% |
| Internet | 77 | 5.7% |
| Radio | 9 | 0.7% |
| Accessibility | 8 | 0.6% |
| Emergency | 2 | 0.1% |
Phone complaints
1026 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 863 | 84.1% |
| Billing | 57 | 5.6% |
| Availability (including rural call completion) | 31 | 3.0% |
| Privacy | 22 | 2.1% |
| Equipment | 17 | 1.7% |
| Number Portability (keeping your number if you change providers) | 13 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.7% |
| Interference (including signal jammers) | 7 | 0.7% |
| Junk Faxes | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Open Internet/Net Neutrality | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Privacy.
TV complaints
226 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 159 | 70.4% |
| Billing | 30 | 13.3% |
| Availability | 15 | 6.6% |
| Equipment | 12 | 5.3% |
| Interference | 4 | 1.8% |
| Loud Commercials | 3 | 1.3% |
| Privacy | 3 | 1.3% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
77 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 36.4% |
| Availability | 20 | 26.0% |
| Speed | 12 | 15.6% |
| Equipment | 10 | 13.0% |
| Privacy | 4 | 5.2% |
| Open Internet/Net Neutrality | 2 | 2.6% |
| Interference | 1 | 1.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 863 complaints relating to unwanted calls were recorded on this date, representing 64% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (347) 282-2805 | 15 | 1.7% |
| (888) 334-6220 | 12 | 1.4% |
| (505) 210-7610 | 6 | 0.7% |
| (609) 236-7854 | 6 | 0.7% |
| (513) 440-4479 | 5 | 0.6% |
| (513) 440-4480 | 5 | 0.6% |
| (315) 370-7814 | 4 | 0.5% |
| (706) 790-1493 | 4 | 0.5% |
| (248) 597-7074 | 3 | 0.3% |
| (351) 277-2504 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (347) 282-2805 | 9 | 1.0% |
| (513) 440-4479 | 5 | 0.6% |
| (513) 440-4480 | 5 | 0.6% |
| (833) 768-7089 | 4 | 0.5% |
| (315) 370-7814 | 3 | 0.3% |
| (501) 260-7288 | 3 | 0.3% |
| (555) 555-5555 | 3 | 0.3% |
| (585) 633-2420 | 3 | 0.3% |
| (609) 236-7854 | 3 | 0.3% |
| (630) 297-6815 | 3 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (347) 282-2805 was reported slightly more often than other business contact numbers.
- (347) 282-2805 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.