FCC Consumer Complaints – 2 June 2018
Introduction
A total of 437 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 2 June 2018, this was lower than the 1348 complaints recorded the previous day. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 240 complaints.
Key statistics
- Total complaints
- 437
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (240)
- Most reported state/territory
- California (70)
Where the complaints came from
The 437 complaints recorded on 2 June 2018 originated from 339 cities across 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 70 | 16.0% |
| Florida | 39 | 8.9% |
| New York | 23 | 5.3% |
| Illinois | 21 | 4.8% |
| New Jersey | 21 | 4.8% |
| Texas | 21 | 4.8% |
| North Carolina | 19 | 4.3% |
| Michigan | 17 | 3.9% |
| Georgia | 14 | 3.2% |
| Ohio | 14 | 3.2% |
| Other states and territories | 177 | 40.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 306 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 306 | 70.0% |
| TV | 77 | 17.6% |
| Internet | 47 | 10.8% |
| Radio | 4 | 0.9% |
| Emergency | 2 | 0.5% |
| Accessibility | 1 | 0.2% |
Phone complaints
306 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 240 | 78.4% |
| Billing | 27 | 8.8% |
| Equipment | 14 | 4.6% |
| Availability (including rural call completion) | 8 | 2.6% |
| Number Portability (keeping your number if you change providers) | 6 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.6% |
| Privacy | 5 | 1.6% |
| Interference (including signal jammers) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
77 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 27 | 35.1% |
| Billing | 26 | 33.8% |
| Availability | 10 | 13.0% |
| Equipment | 5 | 6.5% |
| Interference | 4 | 5.2% |
| Loud Commercials | 4 | 5.2% |
| Open Internet/Net Neutrality | 1 | 1.3% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Internet complaints
47 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 36.2% |
| Speed | 10 | 21.3% |
| Availability | 9 | 19.1% |
| Interference | 6 | 12.8% |
| Privacy | 4 | 8.5% |
| Equipment | 1 | 2.1% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.