FCC Consumer Complaints – 3 June 2018
Introduction
On Sunday, 3 June 2018, the Federal Communications Commission recorded 316 consumer complaints relating to telecommunications services, complaint volume fell from 437 complaints the previous day. Reports were received from 40 states and territories, with California accounting for the largest number of submissions at 43 complaints. The largest number of complaints related to Unwanted Calls, with 139 complaints.
Key statistics
- Total complaints
- 316
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (139)
- Most reported state/territory
- California (43)
Where the complaints came from
On 3 June 2018, the 316 complaints recorded by the Federal Communications Commission were reported from 228 cities across 40 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 13.6% |
| Florida | 21 | 6.6% |
| Texas | 19 | 6.0% |
| Kentucky | 18 | 5.7% |
| Virginia | 18 | 5.7% |
| New York | 16 | 5.1% |
| Ohio | 15 | 4.7% |
| Colorado | 11 | 3.5% |
| North Carolina | 11 | 3.5% |
| Washington | 11 | 3.5% |
| Other states and territories | 132 | 41.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 206 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 206 | 65.2% |
| TV | 58 | 18.4% |
| Internet | 45 | 14.2% |
| Radio | 3 | 0.9% |
| Accessibility | 2 | 0.6% |
| Emergency | 2 | 0.6% |
Phone complaints
206 complaints were recorded in this category, representing 65.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 139 | 67.5% |
| Billing | 22 | 10.7% |
| Equipment | 14 | 6.8% |
| Availability (including rural call completion) | 9 | 4.4% |
| Privacy | 8 | 3.9% |
| Junk Faxes | 7 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.9% |
| Interference (including signal jammers) | 2 | 1.0% |
| Number Portability (keeping your number if you change providers) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
58 complaints were recorded in this category, representing 18.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 24 | 41.4% |
| Billing | 15 | 25.9% |
| Availability | 7 | 12.1% |
| Loud Commercials | 7 | 12.1% |
| Interference | 5 | 8.6% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Internet complaints
45 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 13 | 28.9% |
| Billing | 12 | 26.7% |
| Availability | 11 | 24.4% |
| Interference | 4 | 8.9% |
| Equipment | 3 | 6.7% |
| Open Internet/Net Neutrality | 1 | 2.2% |
| Privacy | 1 | 2.2% |
The remaining complaints in this category were spread across several issues, including Speed, Billing and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.