FCC Consumer Complaints – 4 June 2018
Introduction
A total of 1228 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 4 June 2018, complaint volume increased from 316 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 807 complaints.
Key statistics
- Total complaints
- 1228
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (807)
- Most reported state/territory
- California (169)
Where the complaints came from
Reports recorded on 4 June 2018 show 1228 complaints originating from 788 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 169 | 13.8% |
| Florida | 96 | 7.8% |
| Texas | 81 | 6.6% |
| New York | 77 | 6.3% |
| Virginia | 56 | 4.6% |
| Pennsylvania | 46 | 3.7% |
| Illinois | 45 | 3.7% |
| Ohio | 42 | 3.4% |
| Georgia | 41 | 3.3% |
| Washington | 40 | 3.3% |
| Other states and territories | 529 | 43.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 980 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 980 | 79.8% |
| TV | 126 | 10.3% |
| Internet | 95 | 7.7% |
| Radio | 22 | 1.8% |
| Emergency | 4 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
980 complaints were recorded in this category, representing 79.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 807 | 82.3% |
| Billing | 74 | 7.6% |
| Availability (including rural call completion) | 26 | 2.7% |
| Equipment | 24 | 2.4% |
| Privacy | 22 | 2.2% |
| Junk Faxes | 8 | 0.8% |
| Number Portability (keeping your number if you change providers) | 8 | 0.8% |
| Interference (including signal jammers) | 6 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
126 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 42.1% |
| Availability | 30 | 23.8% |
| Indecency | 18 | 14.3% |
| Equipment | 14 | 11.1% |
| Loud Commercials | 6 | 4.8% |
| Privacy | 3 | 2.4% |
| Interference | 1 | 0.8% |
| Open Internet/Net Neutrality | 1 | 0.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
95 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 33.7% |
| Availability | 28 | 29.5% |
| Speed | 11 | 11.6% |
| Equipment | 9 | 9.5% |
| Privacy | 8 | 8.4% |
| Interference | 6 | 6.3% |
| Open Internet/Net Neutrality | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 807 complaints relating to unwanted calls were recorded on this date, representing 65.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (541) 204-4295 | 20 | 2.5% |
| (513) 440-4479 | 12 | 1.5% |
| (281) 204-0500 | 4 | 0.5% |
| (747) 200-9547 | 3 | 0.4% |
| (201) 636-0284 | 2 | 0.2% |
| (202) 851-0520 | 2 | 0.2% |
| (202) 976-1232 | 2 | 0.2% |
| (252) 505-9575 | 2 | 0.2% |
| (315) 307-4684 | 2 | 0.2% |
| (315) 307-7138 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (541) 204-4295 | 11 | 1.4% |
| (513) 440-4479 | 7 | 0.9% |
| (281) 204-0500 | 4 | 0.5% |
| (747) 200-9547 | 4 | 0.5% |
| (315) 307-4684 | 3 | 0.4% |
| (631) 520-7640 | 3 | 0.4% |
| (201) 636-0284 | 2 | 0.2% |
| (213) 419-7152 | 2 | 0.2% |
| (248) 630-9021 | 2 | 0.2% |
| (315) 274-2656 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (541) 204-4295 was reported slightly more often than other business contact numbers.
- (541) 204-4295 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.