FCC Consumer Complaints – 5 June 2018
Introduction
A total of 1355 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 5 June 2018, this was higher than the 1228 complaints recorded the day before. The complaints came from 52 states and territories, with California recording the largest share of reports at 200 complaints. The most common issue reported was Unwanted Calls, accounting for 962 complaints.
Key statistics
- Total complaints
- 1355
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (962)
- Most reported state/territory
- California (200)
Where the complaints came from
On 5 June 2018, the 1355 complaints recorded by the Federal Communications Commission were reported from 847 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 200 | 14.8% |
| Florida | 90 | 6.6% |
| New York | 88 | 6.5% |
| Texas | 88 | 6.5% |
| Pennsylvania | 65 | 4.8% |
| Virginia | 47 | 3.5% |
| Michigan | 45 | 3.3% |
| Maryland | 44 | 3.2% |
| Arizona | 41 | 3.0% |
| Ohio | 41 | 3.0% |
| Other states and territories | 602 | 44.4% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1143 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1143 | 84.4% |
| Internet | 98 | 7.2% |
| TV | 92 | 6.8% |
| Radio | 21 | 1.5% |
| Accessibility | 1 | 0.1% |
Phone complaints
1143 complaints were recorded in this category, representing 84.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 962 | 84.2% |
| Billing | 75 | 6.6% |
| Privacy | 24 | 2.1% |
| Equipment | 21 | 1.8% |
| Availability (including rural call completion) | 18 | 1.6% |
| Number Portability (keeping your number if you change providers) | 14 | 1.2% |
| Junk Faxes | 12 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.7% |
| Interference (including signal jammers) | 7 | 0.6% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Privacy and Equipment.
Internet complaints
98 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 34.7% |
| Availability | 28 | 28.6% |
| Interference | 14 | 14.3% |
| Speed | 11 | 11.2% |
| Equipment | 6 | 6.1% |
| Privacy | 4 | 4.1% |
| Open Internet/Net Neutrality | 1 | 1.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
92 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 50.0% |
| Availability | 21 | 22.8% |
| Indecency | 10 | 10.9% |
| Equipment | 9 | 9.8% |
| Interference | 2 | 2.2% |
| Loud Commercials | 2 | 2.2% |
| Privacy | 2 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
962 complaints relating to unwanted calls were recorded on this date, accounting for 71% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (423) 435-0278 | 22 | 2.3% |
| (541) 204-4295 | 7 | 0.7% |
| (917) 477-8002 | 5 | 0.5% |
| (917) 477-8584 | 5 | 0.5% |
| (513) 440-4479 | 4 | 0.4% |
| (561) 829-2127 | 4 | 0.4% |
| (979) 202-4746 | 4 | 0.4% |
| (267) 366-6274 | 3 | 0.3% |
| (516) 403-2307 | 3 | 0.3% |
| (518) 328-6196 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (423) 435-0278 | 17 | 1.8% |
| (917) 477-8584 | 7 | 0.7% |
| (929) 268-1183 | 5 | 0.5% |
| (513) 440-4479 | 4 | 0.4% |
| (518) 328-6196 | 4 | 0.4% |
| (917) 477-8002 | 4 | 0.4% |
| (917) 477-8845 | 4 | 0.4% |
| (541) 204-4295 | 3 | 0.3% |
| (555) 555-5555 | 3 | 0.3% |
| (714) 980-4446 | 3 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (423) 435-0278 stood out as the most frequently reported business contact number.
- (423) 435-0278 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.