FCC Consumer Complaints – 6 June 2018
Introduction
The Federal Communications Commission recorded 1386 consumer complaints on Wednesday, 6 June 2018 relating to telecommunications services, this represented an increase from the 1355 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 939 complaints.
Key statistics
- Total complaints
- 1386
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (939)
- Most reported state/territory
- California (165)
Where the complaints came from
On 6 June 2018, the 1386 complaints recorded by the Federal Communications Commission were reported from 885 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 165 | 11.9% |
| Florida | 105 | 7.6% |
| Texas | 90 | 6.5% |
| New York | 78 | 5.6% |
| Pennsylvania | 64 | 4.6% |
| Ohio | 54 | 3.9% |
| Georgia | 53 | 3.8% |
| Illinois | 50 | 3.6% |
| Virginia | 38 | 2.7% |
| Maryland | 36 | 2.6% |
| Other states and territories | 649 | 46.8% |
Location highlight
Complaints in California were reported across 107 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1148 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1148 | 82.8% |
| Internet | 119 | 8.6% |
| TV | 105 | 7.6% |
| Radio | 12 | 0.9% |
| Emergency | 2 | 0.1% |
Phone complaints
1148 complaints were recorded in this category, representing 82.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 939 | 81.8% |
| Billing | 68 | 5.9% |
| Availability (including rural call completion) | 57 | 5.0% |
| Equipment | 27 | 2.4% |
| Privacy | 18 | 1.6% |
| Interference (including signal jammers) | 14 | 1.2% |
| Junk Faxes | 10 | 0.9% |
| Number Portability (keeping your number if you change providers) | 8 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
119 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 34.5% |
| Availability | 34 | 28.6% |
| Speed | 15 | 12.6% |
| Equipment | 14 | 11.8% |
| Privacy | 10 | 8.4% |
| Interference | 4 | 3.4% |
| Open Internet/Net Neutrality | 1 | 0.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
105 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 47.6% |
| Availability | 23 | 21.9% |
| Equipment | 11 | 10.5% |
| Indecency | 9 | 8.6% |
| Loud Commercials | 6 | 5.7% |
| Privacy | 4 | 3.8% |
| Interference | 2 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
939 complaints relating to unwanted calls were recorded on this date, accounting for 67.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (281) 204-0500 | 6 | 0.6% |
| (623) 499-9004 | 6 | 0.6% |
| (334) 246-2496 | 5 | 0.5% |
| (347) 427-8551 | 5 | 0.5% |
| (423) 435-0278 | 4 | 0.4% |
| (800) 945-2000 | 4 | 0.4% |
| (319) 225-2014 | 3 | 0.3% |
| (714) 980-4446 | 3 | 0.3% |
| (800) 275-2273 | 3 | 0.3% |
| (845) 445-3816 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (623) 499-9004 | 11 | 1.2% |
| (267) 366-6275 | 6 | 0.6% |
| (334) 246-2496 | 6 | 0.6% |
| (347) 427-8551 | 6 | 0.6% |
| (555) 555-5555 | 5 | 0.5% |
| (281) 204-0500 | 4 | 0.4% |
| (917) 387-3962 | 4 | 0.4% |
| (929) 800-2683 | 4 | 0.4% |
| (507) 320-1311 | 3 | 0.3% |
| (786) 766-4042 | 3 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (623) 499-9004 was reported slightly more often than other business contact numbers.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.